Subject: Daily performance summary for LiveSalesman team for May 26th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 May 2022 09:05:26 +0530

Please find listed below the performance data for the LiveSalesman team for May 26th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 0 | 8 | 0 | 8
Sultan Motawa | 0 | 0 | 8 | 4 | 12
Jok Kuol | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 15 | 0 | 2 | 17
Ali hazzaa | 0 | 1 | 0 | 1 | 2
Asma Alotaibi | 0 | 1 | 28 | 5 | 34
Hasan Nour | 0 | 1 | 0 | 0 | 1
Jaber Almarri | 0 | 1 | 28 | 5 | 34
Jawaher Alfirdaws | 0 | 2 | 8 | 1 | 11
Khaled Sufian | 0 | 0 | 9 | 5 | 14
Mohad Kmali | 0 | 3 | 0 | 1 | 4
Mohiuddin Lsm | 0 | 1 | 0 | 1 | 2
Nourah Alfhaid | 0 | 6 | 0 | 2 | 8
taher Mohammad | 0 | 1 | 8 | 0 | 9
! Hassan Saeed | 0 | 0 | 10 | 3 | 13
Ali Ibraheem | 0 | 0 | 0 | 1 | 1
Grand Total | 0 | 32 | 107 | 31 | 170

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 28
| Delivery Related | Delayed Delivery (Furniture) | 2
| | Delivery Status | 4
| Product Complaint | Complaint within Warranty | 1
Customer Services Total | | | 35
Live Sales | Pre-Sale | Help in completing the order | 5
| | Help placing new order | 2
| | Promotion guide | 1
Live Sales Total | | | 8
No Answer Total | | | 1
No Answer | No Answer | No Answer | 1
PreSales | Other Enquiry | Website/App Issues | 3
| Product Related | Product Specification | 1
PreSales Total | | | 4
Grand Total | | | 48

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Grand Total | 0 | 0 | 0 | 0 | 0 | 0 | 0

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 1 | 0 | 1 | 2 | 2 | 39 | 45
Ali Ibraheem | 2 | 0 | 1 | 0 | 0 | 2 | 5
Doaa Almutawa | 0 | 3 | 5 | 6 | 1 | 7 | 22
Asma Alotaibi | 4 | 0 | 0 | 1 | 0 | 2 | 7
Malek Hosan | 0 | 0 | 0 | 1 | 0 | 1 | 2
! Hassan Saeed | 2 | 0 | 0 | 1 | 0 | 5 | 8
Abdullah Otaibi | 1 | 2 | 0 | 0 | 1 | 1 | 5
Abdallah Ahmed | 0 | 0 | 1 | 1 | 0 | 1 | 3
Mohiuddin Lsm | 1 | 0 | 0 | 0 | 0 | 2 | 3
Mohad Kmali | 1 | 0 | 1 | 2 | 0 | 6 | 10
Hasan Nour | 2 | 0 | 2 | 0 | 1 | 1 | 6
Khaled Sufian | 5 | 0 | 0 | 0 | 1 | 1 | 7
taher Mohammad | 1 | 3 | 1 | 1 | 0 | 1 | 7
Sultan Motawa | 6 | 0 | 0 | 1 | 0 | 1 | 8
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 1 | 2
Abdullah Abuthnain | 5 | 1 | 0 | 0 | 1 | 0 | 7
Jaber Almarri | 8 | 0 | 0 | 2 | 0 | 0 | 10
Alhamzi Mohammed | 0 | 0 | 1 | 0 | 0 | 0 | 1
Jawaher Alfirdaws | 3 | 2 | 0 | 0 | 0 | 0 | 5
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 0 | 0 | 1
Sumayah Alfaifi | 0 | 1 | 0 | 0 | 0 | 0 | 1
Wejdan Alotaibi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Nourah Alfhaid | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 47 | 13 | 13 | 18 | 7 | 71 | 169

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali Ibraheem | 2 | 0 | 0 | 0 | 0 | 11 | 13
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ali hazzaa | 0 | 1 | 2 | 1 | 1 | 3 | 8
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohad Kmali | 1 | 0 | 2 | 1 | 0 | 1 | 5
Hasan Nour | 0 | 0 | 2 | 0 | 1 | 1 | 4
! Hassan Saeed | 0 | 0 | 0 | 0 | 2 | 0 | 2
Abdullah Abuthnain | 0 | 1 | 1 | 0 | 1 | 0 | 3
Nourah Alfhaid | 3 | 0 | 0 | 2 | 0 | 0 | 5
Asma Alotaibi | 2 | 0 | 0 | 1 | 0 | 0 | 3
Jaber Almarri | 5 | 0 | 0 | 1 | 0 | 0 | 6
Jawaher Alfirdaws | 8 | 1 | 0 | 1 | 0 | 0 | 10
Khaled Sufian | 3 | 1 | 0 | 0 | 0 | 0 | 4
Sumayah Alfaifi | 0 | 1 | 0 | 0 | 0 | 0 | 1
Abdullah Otaibi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 25 | 5 | 7 | 7 | 5 | 18 | 67

Please feel free to reach out for any further clarifications.