Subject: Daily performance summary for LiveSalesman team for May 26th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 May 2022 09:01:25 +0530

Please find listed below the performance data for the LiveSalesman team for May 26th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 0 | 0 | 2 | 5
Aws Adra | 0 | 1 | 31 | 0 | 8 | 40
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 11 | 6 | 13 | 0 | 2 | 32
Amir Aziz | 10 | 0 | 0 | 10 | 4 | 24
Abu Sufian | 0 | 2 | 23 | 0 | 0 | 25
Gaurav Payal | 0 | 6 | 42 | 0 | 0 | 48
Waseem Ahemad . Khan | 0 | 2 | 22 | 0 | 5 | 29
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Jawaher Alfirdaws | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 4 | 4
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 24 | 17 | 131 | 10 | 25 | 207

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 17
| Delivery Related | Day of Delivery - Status | 2
| | Delayed Delivery (Furniture) | 1
| | Delivery Status | 14
| Product Complaint | Complaint within Warranty | 12
| Refunds and Cancelations | Cancelation | 1
| | Return Request Initiation | 2
Customer Services Total | | | 49
No Answer | No Answer | No Answer | 4
No Answer Total | | | 4
PreSales | (blank) | (blank) | 7
| Other Enquiry | Offers | 3
| | Store Availability | 6
| | Store Location | 1
| | Using Shukran Points | 1
| Policy Related | Delivery Cost | 1
| | Delivery Time | 1
| | Return Policy | 1
| Product Related | Pricing | 1
| | Product Specification | 41
PreSales Total | | | 63
Grand Total | | | 116

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 2 | 0 | 1 | 0 | 0 | 0 | 3
Amir Aziz | 2 | 1 | 0 | 0 | 0 | 0 | 3
Mosab Mohammed Abdalla Nasreldin | 2 | 1 | 0 | 0 | 0 | 0 | 3
Jok Kuol | 8 | 0 | 0 | 0 | 0 | 0 | 8
Grand Total | 14 | 2 | 1 | 0 | 0 | 0 | 17

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abu Sufian | 1 | 2 | 2 | 2 | 3 | 10 | 20
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 1 | 1
Waseem Ahemad . Khan | 8 | 0 | 0 | 3 | 1 | 12 | 24
Jok Kuol | 13 | 0 | 3 | 0 | 2 | 4 | 22
Alhamzi Mohammed | 0 | 0 | 1 | 5 | 0 | 7 | 13
Aws Adra | 3 | 3 | 1 | 3 | 2 | 2 | 14
Mosab Mohammed Abdalla Nasreldin | 1 | 1 | 2 | 1 | 2 | 2 | 9
Gaurav Payal | 7 | 3 | 0 | 2 | 7 | 6 | 25
Syed Ataullah | 7 | 0 | 0 | 0 | 0 | 0 | 7
Grand Total | 40 | 9 | 9 | 16 | 17 | 44 | 135

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 1 | 0 | 0 | 3 | 0 | 3 | 7
Waseem Ahemad . Khan | 3 | 4 | 0 | 0 | 1 | 8 | 16
Jok Kuol | 4 | 0 | 1 | 0 | 0 | 3 | 8
Alhamzi Mohammed | 0 | 1 | 1 | 1 | 0 | 2 | 5
Abu Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
Aws Adra | 5 | 0 | 2 | 2 | 0 | 2 | 11
Gaurav Payal | 0 | 0 | 0 | 1 | 0 | 0 | 1
Hasan Nour | 0 | 0 | 1 | 2 | 0 | 0 | 3
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 1 | 0 | 0 | 3
Amir Aziz | 4 | 0 | 0 | 0 | 0 | 0 | 4
Mohiuddin Lsm | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 20 | 5 | 5 | 10 | 1 | 19 | 60

Please feel free to reach out for any further clarifications.