Subject: Re: JayWay Chat Audit
From: Amit Gupta <[email-masked]>
To: deeksha <[email-masked]>
Cc: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Thu, 26 May 2022 05:46:21 -0700 (MST)

Hi Mam, 

I would speak to Anish tomorrow as he is on week off and update the reason why the chat was not responded to. 

Thanks and Regards 
Amit 

From: "deeksha" <[email-masked]> 
To: "Amit Gupta" <[email-masked]> 
Cc: "Harsh Sharma" <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, "Anish Nair" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Thursday, May 26, 2022 5:38:15 PM 
Subject: Re: JayWay Chat Audit 

I need an explanation for why the chat was missed?? Why was the customer not replied to in time?? 

Also @amit : only feedbacks with errors should be in red color, rest black so that I immediately notice the feedback 

Sent from my iPhone 

On 26 May 2022, at 15:57, Amit Gupta <[email-masked]> wrote: 

BQ_BEGIN

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID : RCD8VXG122 (Harsh ): If the customer is looking for price (ball par figure or estimate) please ask or confirm the itinerary that he is interested in and then advise him to go to the bottom of the page to the section " Get an instant price estimate" and fill the form to get an estimate/ball park figure and then continuen with the lead generation details. 

Chat ID : RCD8YX8IZD (Harsh ): Chat was handled really well and as per process guidelines and expectations. Answered customer's queries/questions and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacations. 

Chat ID : RCE9V4UK3O (Harsh ): Incomplete c hat, customer left the chat after a few responses and answeres however did not answer lead generation details required to arrange a call from our expert vacation planner. 

Chat ID : RCMATPS2T2 (Harsh ): Incomplete c hat, customer left the chat after initial response. 

Chat ID : RCNAESRA1I (Harsh ): Incomplete c hat, customer left the chat after initial responses and did not give time so that Harsh could respond. 

Chat ID : RCNAVU2U4Q ( Harsh ): Chat was handled extremely well and as per process guidelines and expectations. Answered customer's queries/questions and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacations. 

Chat ID : RCOAHYHAH8 (Harsh ): Incomplete chat, customer left the chat before providing lead generation details however he mentioned he had already filled out the request form online. 

Chat ID : RCPBC4QB2L (Harsh ): Incomplete c hat, customer left the chat after initial response before providing lead generation details. 

Chat ID : RCSBZMEHTM (Anish ): Chat was handled really well and as per proces guidelines and expectations. Answered customer's queries/questions and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacation however missed to ask customer about the kind of activities he would like to do whle on vacations? 

Chat ID : RC0C0IV34X (Harsh ): If the customer is looking for price (ball par figure or estimate) please ask or confirm the itinerary that he is interested in and then advise him to go to the bottom of the page to the section " Get an instant price estimate" and fill the form to get an estimate/ball park figure and then continuen with the lead generation details. 

Chat ID : RC0C5IBOKU (Harsh ): Chat was handled really well and as per proces guidelines and expectations. Answered customer's queries/questions. 

Chat ID : RC4DC41PNS (Harsh ): Chat was handled really well and as per proces guidelines and expectations. Answered customer's queries/questions and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacation. 

Chat ID : RC7DXN3F4G (Anish ): Missed chat, there was no reply/reponse to customer for more than 3 minutes and then he left the chat. Please make sure to reply to the customer in 1 minute once there is a response. 

Chat ID : RCBEA31BCJ (Jason ): Incomplete c hat, customer left the chat after initial response before providing lead generation details. 

1 Mised chat : Chat ID : RC7DXN3F4G 

Thanks and Regards 
Amit 

BQ_END