Subject: Tech Support Candidate - Amit Sawant
From: Amit Sawant <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 May 2022 08:42:44 -0400

| | Tech Support Test

Name | Amit Sawant
E-mail | [email-masked]
Phone Number | (91) 8888998884
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TCS | Technical Support | 08/04/2022 | 42000
Previous Employer 1 | Cognizant | Technical Support | 15/06/2017 | 35000
Previous Employer 2 | Wipro | Technical Support | 15/05/2017 | 28000

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I would recommend starting by checking for any warnings or errors in the logs and by turning on developer tools to look through the source. From there, you should check to see if anything, in particular, stands out - does it require any specific permissions? Are scripts loading properly? The best way to approach a problem is to keep track of what made the problem happen last time and then systematically remove things from your process until you can get a clean setup.

It's important not only to try and diagnose why something went wrong but also why it never worked right in the first place. With this type of troubleshooting, clear thinking is key

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on your Bluetooth on your phone, then

turn on and sycn your other Bluetooth enabled player to your phone

your phone will respond with your player, click sync and you are done.

What according to you makes you a good candidate for customer service or technical support job?

here's a single important skill to have in customer service before gaining any other tactics.

It doesn't matter if you're the cashier at the register, someone that answers phone calls for a company, or at a higher level on the food chain.

The most important customer service skill that you need is to have empathy. You need to let your customers know that you actually care for them.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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