Subject: Tech Support Candidate - Aarushi Priya
From: Aarushi Priya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 May 2022 03:17:10 -0400

| | Tech Support Test

Name | Aarushi Priya
E-mail | [email-masked]
Phone Number | (84473) 76403
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Patna
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Ericssion Global Services | Domain Support Specialist | 24 MAY 2022 | 38,000 Rs
Previous Employer 2 | Css Corp | Network Engineer | 28 SEP 2021 | 25,000 Rs

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check if my internet connection is good or not . Then I will refresh the page and see if it works. If its  still not working then I will check the settings of my browser which I am using. Even after this it is not working I will try to shut down my laptop and turn it on again and again try to reopen the site . Even it is not working then I will call the customer support service.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all I will turn on the Bluetooth on my phone and will find the availability of my Bluetooth speaker on the phone. Then I will connect that on my phone. Then I will turn it on and enjoy the songs on my Bluetooth speaker. These are all the steps we have to do while connecting our Bluetooth speaker to our phone.
What according to you makes you a good candidate for customer service or technical support job? | I will proove to be a good candidate for customer service or technical support job because I am a very hard working and a dedicated person . I am also very honest and very committed to my work. As work is the most important thing in life. I am also get at troubleshooting and technical skills. And I am eagerly waiting to serve in your company with my hard work and dedication.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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