Subject: Tech Support Candidate - Rettwick Mehhta
From: Rettwick Mehhta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 May 2022 03:09:27 -0400

| | Tech Support Test

Name | Rettwick Mehhta
E-mail | [email-masked]
Phone Number | (91) 9899617901
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | East Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Sunboom Electronics | Operation Manager | | 30000
Previous Employer 2 | Concentrix | Calling Executive | | 20000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I would try it by other method if I want to open the web page and link mafunctioned
I would search NDTV on Google Home Page and Click on the link of ndtv to make sure it opens

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Setting - Open Bluetooth tab - Search for the speaker name or device - click on the device - add passcode for pairing if required - Connect and enjoy the music

What according to you makes you a good candidate for customer service or technical support job?

Impressive Communication Skills and command on English language.
Building Customer satisfaction with products offered .
Convincing for a particular product by informing about its merits and demerits

Building appropriate customer service relationships

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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