Subject: Daily performance summary for LiveSalesman team for May 25th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 26 May 2022 09:01:24 +0530

Please find listed below the performance data for the LiveSalesman team for May 25th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 9 | 0 | 6 | 0 | 0 | 15
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Abu Sufian | 7 | 0 | 0 | 0 | 0 | 7
Alhamzi Mohammed | 1 | 1 | 11 | 0 | 1 | 14
Jok Kuol | 1 | 9 | 20 | 0 | 5 | 35
Syed Ataullah | 0 | 5 | 14 | 0 | 0 | 19
Waseem Ahemad . Khan | 0 | 2 | 15 | 0 | 11 | 28
Aws Adra | 0 | 0 | 11 | 0 | 2 | 13
Amir Aziz | 0 | 0 | 0 | 2 | 0 | 2
Malek Hosan | 0 | 0 | 0 | 10 | 0 | 10
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Jawaher Alfirdaws | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 3 | 3
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 2 | 2
Grand Total | 18 | 17 | 77 | 12 | 24 | 148

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 8
| Delivery Related | Delayed Delivery (Furniture) | 1
| | Delivery Status | 10
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 12
| Refunds and Cancelations | Refund for Other reason | 1
| | Refunds after Return | 2
Customer Services Total | | | 35
No Answer | No Answer | (blank) | 1
| | No Answer | 1
No Answer Total | | | 2
PreSales | (blank) | (blank) | 11
| Other Enquiry | (blank) | 1
| | Offers | 7
| | Payment Methods | 1
| | Promo Code | 1
| | Store Availability | 10
| | Store Location | 1
| Product Related | (blank) | 1
| | Product Specification | 15
PreSales Total | | | 48
Grand Total | | | 85

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Syed Ataullah | 3 | 1 | 0 | 0 | 0 | 0 | 4
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 6 | 1 | 0 | 0 | 0 | 0 | 7

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abu Sufian | 2 | 2 | 0 | 2 | 3 | 11 | 20
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 1 | 1
Waseem Ahemad . Khan | 7 | 0 | 3 | 1 | 1 | 14 | 26
Jok Kuol | 9 | 0 | 4 | 1 | 2 | 3 | 19
Alhamzi Mohammed | 0 | 1 | 3 | 3 | 0 | 7 | 14
Aws Adra | 3 | 1 | 1 | 2 | 2 | 2 | 11
Mosab Mohammed Abdalla Nasreldin | 1 | 2 | 1 | 1 | 2 | 3 | 10
Gaurav Payal | 3 | 1 | 0 | 3 | 7 | 5 | 19
Syed Ataullah | 7 | 0 | 0 | 0 | 0 | 0 | 7
Grand Total | 32 | 7 | 12 | 13 | 17 | 46 | 127

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 1 | 0 | 2 | 1 | 0 | 4 | 8
Waseem Ahemad . Khan | 8 | 1 | 0 | 1 | 2 | 7 | 19
Jok Kuol | 8 | 0 | 1 | 0 | 0 | 3 | 12
Alhamzi Mohammed | 1 | 1 | 0 | 1 | 0 | 2 | 5
Abu Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
Aws Adra | 0 | 2 | 2 | 1 | 0 | 2 | 7
Gaurav Payal | 0 | 0 | 0 | 1 | 0 | 0 | 1
Hasan Nour | 0 | 0 | 2 | 1 | 0 | 0 | 3
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 1 | 0 | 0 | 2
Grand Total | 19 | 4 | 7 | 7 | 2 | 19 | 58

Please feel free to reach out for any further clarifications.