Subject: Tech Support Candidate - Shivangi Sharma
From: Shivangi Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 May 2022 12:16:17 -0400

| | Tech Support Test

Name | Shivangi Sharma
E-mail | [email-masked]
Phone Number | (+91) 8979630776
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Agra
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tcs | System administrator | 25th july | 18k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart my devices
2.make check internet connectivity works
3.check website is down for Everybody or me
4.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open a Bluetooth from click om Bluetooth button
Scan a device
Then pair a device
And then connect with passkey

What according to you makes you a good candidate for customer service or technical support job? | It's my passion and commitment to service customers with sincerity by means of acknowledging and emphatizing for whatever they're going through for them to feel that we understood their concerns and at the same time for them to feel that they're being valued. For me, customer engagement is really im[ortant becasue we're not just here to answer or resolve their queries but also for them to treat us like a friend not just a robot to help them out since we only got to talk to them once. Product knowledge, phone skills are just basics that are easy to learn but a "can-do or willingness to help attitudes" are something that you can do if you are passionate on wat you are doing.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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