Subject: Tech Support Candidate - Himanshu Joshi
From: Himanshu Joshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 May 2022 06:45:59 -0400

| | Tech Support Test

Name | Himanshu Joshi
E-mail | [email-masked]
Phone Number | (91) 08285064078
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New delhi dwarka
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
VoIP
Software support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Majorel | It support | | 28
Previous Employer 1 | Wipro | Technical support | | 21
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Refresh the paje
Make sure java script is enabled
Make sure cookies are enabled
Clear cache
Check your isp

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the Bluetooth button on speaker
Then try to connect with your mobile bluetooth with speaker with the help of search for new devices

What according to you makes you a good candidate for customer service or technical support job?

Because I’m form technical background
And i do have same technical experience in my past

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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