Subject: JayWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Wed, 25 May 2022 03:44:49 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID : RCW1N5URLA (Jason ): For visa assiatance for Indian customers (residents of India), African countries (excluding South Africa) our response should be : Unfortunately as a US-based outbound tour operator sending guests to Europe, we are not able to provide visa assistance. As this is a requirement for visiting most of the countries we offer, we advise instead contacting a tour company based in the country or countries you are looking to visit. 

Chat ID : RCX127D5MC (Jason ): Chat was handled really well and as per process guidelines and expectations. Answered customer's queries/questions and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacations. 

Chat ID : RC32Q3KZRW (Harsh ): Chat was handled absolutely well and as per process guidelines and expectations. Answered customer's queries/questions and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacations. 

Chat ID : RC42A728YO (Harsh ): Chat was handled perfectly well and as per process guidelines and expectations. Answered customer's queries/questions and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacations. 

Chat ID : RC52GD8XEP (Anish ): Chat was handled very well and as per process guidelines and expectations. Answered customer's queries/questions and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacations. 

Chat ID : RCB3UAT16K ( Jason ): Chat was handled pretty well and as per process guidelines and expectations. Answered customer's queries/questions and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacations. 

Chat ID : RCD3AH62J5 (Harsh ): For Covid 19 related information for Czech Republic please give the link : https://jaywaytravel.com/blog/covid-19-info-hub/czech-republic.Also please do not ask questions one after other if the customer is not willing/interested and want to speak to travel expert first. 

Chat ID : RCE39L2ZCG (Jason ): Chat was handled absolutely well and as per process guidelines and expectations. Answered customer's queries/questions and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacations. 

Chat ID : RCP5X9OR5Y (Harsh ): Chat was handled perfectly well and as per proces guidelines and expectations. Answered customer's queries/questions and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacation. 

Chat ID : RCS52KDO42 (Harsh ): Chat was handled really well and as per proces guidelines and expectations. Answered customer's queries/questions and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacation. 

Chat ID : RCT5GRNF7L (Harsh ): Incomplete c hat, there was no response from the customer after the initial response due to which the chat was closed. 

Chat ID : RCV6O2Y90Z (Harsh ): Incomplete c hat, customer left the chat after initial response and did not answer lead generation questions. 

Chat ID : RC26XZUZLD (Harsh ): Chat was handled absolutely well and as per proces guidelines and expectations. Answered customer's queries/questions and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacation. 

Chat ID : RC3791CJFR (Harsh ): Incomplete chat, chat was closed as customer did not respond after providing most of the details required for lead generation however few details were still missing. 

Chat ID : RC67AIBQST (Harsh ): Chat was handled really well and as per proces guidelines and expectations. Answered customer's queries/questions and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacation. 

Chat ID : RCB8YMS96S (Harsh ): Incomplete c hat, traveller left the chat without any reponse. 

Chat ID : RCD8LV47PT (Harsh ): Chat was handled perfectly well and as per proces guidelines and expectations. Answered customer's queries/questions and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacation. 

No missed/abandoned chats. 

Thanks and Regards 
Amit