Subject: Daily performance summary for LiveSalesman team for May 24th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 May 2022 09:05:28 +0530

Please find listed below the performance data for the LiveSalesman team for May 24th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 1 | 0 | 1
Aws Adra | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 8 | 5 | 13
taher Mohammad | 0 | 4 | 3 | 1 | 8
Abdullah Otaibi | 0 | 0 | 10 | 1 | 11
Wejdan Alotaibi | 0 | 0 | 0 | 4 | 4
Nourah Alfhaid | 0 | 5 | 8 | 2 | 15
Jok Kuol | 0 | 0 | 0 | 1 | 1
Amir Aziz | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 1 | 1
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 0 | 62 | 6 | 68
Ali hazzaa | 0 | 2 | 0 | 0 | 2
Jawaher Alfirdaws | 0 | 1 | 5 | 4 | 10
Khaled Sufian | 0 | 1 | 11 | 4 | 16
Mohad Kmali | 0 | 2 | 9 | 2 | 13
Sumayah Alfaifi | 0 | 1 | 0 | 0 | 1
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 56 | 0 | 56
Grand Total | 0 | 16 | 173 | 31 | 220

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 26
| Delivery Related | Damage during delivery | 1
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 9
| | Missing items\parts | 1
| Product Complaint | Complaint within Warranty | 2
| Refunds and Cancelations | Refunds after Return | 2
Customer Services Total | | | 43
Live Sales | Pre-Sale | Help in completing the order | 1
| | Help placing new order | 2
| | Promotion guide | 1
Live Sales Total | | | 4
PreSales | Product Related | Product Specification | 1
PreSales Total | | | 1
Grand Total | | | 48

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Grand Total | 0 | 0 | 0 | 0 | 0 | 0 | 0

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 2 | 1 | 1 | 1 | 5 | 37 | 47
Malek Hosan | 0 | 0 | 1 | 0 | 0 | 2 | 3
Doaa Almutawa | 4 | 4 | 0 | 9 | 0 | 8 | 25
Asma Alotaibi | 0 | 0 | 0 | 1 | 0 | 3 | 4
! Hassan Saeed | 0 | 0 | 0 | 4 | 1 | 5 | 10
Abdullah Otaibi | 4 | 0 | 0 | 0 | 1 | 2 | 7
Abdallah Ahmed | 0 | 3 | 0 | 1 | 0 | 3 | 7
Mohad Kmali | 1 | 1 | 3 | 0 | 0 | 5 | 10
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 2 | 2
Abdullah Abuthnain | 7 | 0 | 0 | 2 | 2 | 3 | 14
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 2 | 2
Hasan Nour | 0 | 3 | 0 | 0 | 1 | 2 | 6
taher Mohammad | 6 | 1 | 0 | 1 | 0 | 1 | 9
Sultan Motawa | 5 | 0 | 0 | 1 | 1 | 2 | 9
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 0 | 1 | 3
Syed Ataullah | 2 | 0 | 0 | 0 | 1 | 0 | 3
Jaber Almarri | 2 | 0 | 1 | 0 | 0 | 0 | 3
Khaled Sufian | 4 | 0 | 2 | 0 | 0 | 0 | 6
Wejdan Alotaibi | 3 | 0 | 1 | 0 | 0 | 0 | 4
Alhamzi Mohammed | 0 | 1 | 0 | 0 | 0 | 0 | 1
Sumayah Alfaifi | 2 | 0 | 0 | 0 | 0 | 0 | 2
Jawaher Alfirdaws | 4 | 0 | 0 | 0 | 0 | 0 | 4
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Nourah Alfhaid | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 51 | 14 | 9 | 20 | 12 | 78 | 184

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 17 | 17
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ali hazzaa | 2 | 3 | 1 | 1 | 1 | 3 | 11
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Saeed | 0 | 0 | 0 | 2 | 1 | 2 | 5
Asma Alotaibi | 0 | 0 | 0 | 1 | 3 | 1 | 5
taher Mohammad | 2 | 0 | 0 | 0 | 0 | 1 | 3
Malek Hosan | 1 | 0 | 1 | 0 | 1 | 0 | 3
Mohad Kmali | 0 | 1 | 2 | 0 | 1 | 0 | 4
Hasan Nour | 0 | 1 | 0 | 1 | 1 | 0 | 3
Abdullah Abuthnain | 1 | 1 | 0 | 3 | 1 | 0 | 6
Khaled Sufian | 4 | 0 | 0 | 1 | 0 | 0 | 5
Nourah Alfhaid | 3 | 0 | 0 | 1 | 0 | 0 | 4
Jaber Almarri | 1 | 0 | 1 | 0 | 0 | 0 | 2
Jawaher Alfirdaws | 4 | 0 | 0 | 0 | 0 | 0 | 4
Wejdan Alotaibi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Sumayah Alfaifi | 2 | 0 | 0 | 0 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 22 | 6 | 5 | 10 | 9 | 26 | 78

Please feel free to reach out for any further clarifications.