Subject: Daily performance summary for LiveSalesman team for May 24th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 May 2022 09:01:23 +0530

Please find listed below the performance data for the LiveSalesman team for May 24th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 3 | 1 | 14 | 0 | 5 | 23
Aws Adra | 0 | 1 | 5 | 0 | 0 | 6
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 2 | 2 | 8 | 0 | 12 | 24
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 4 | 4 | 6 | 0 | 0 | 14
Gaurav Payal | 0 | 3 | 38 | 0 | 0 | 41
Waseem Ahemad . Khan | 0 | 5 | 20 | 0 | 3 | 28
Malek Hosan | 0 | 0 | 0 | 1 | 0 | 1
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Jawaher Alfirdaws | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Sumayah Alfaifi | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 1 | 1
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 10 | 16 | 91 | 1 | 21 | 139

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 20
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 6
| Product Complaint | Complaint within Warranty | 19
| Refunds and Cancelations | Cancelation | 3
| | Refund for Other reason | 1
| | Refunds after Return | 1
Customer Services Total | | | 53
Mattress Related | Post-Sales | Sagging | 1
Mattress Related Total | | | 1
No Answer | (blank) | (blank) | 2
No Answer Total | | | 6
No Answer | No Answer | No Answer | 4
PreSales | (blank) | (blank) | 6
| Other Enquiry | Offers | 3
| | Store Availability | 3
| | Store Location | 1
| Product Related | (blank) | 3
| | Product Specification | 31
PreSales Total | | | 47
Grand Total | | | 107

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 0 | 1 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 9 | 1 | 0 | 0 | 0 | 0 | 10
Abu Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 14 | 2 | 0 | 0 | 0 | 0 | 16

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abu Sufian | 3 | 3 | 0 | 4 | 3 | 10 | 23
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 1 | 1
Waseem Ahemad . Khan | 5 | 0 | 4 | 1 | 2 | 13 | 25
Jok Kuol | 1 | 3 | 1 | 1 | 2 | 3 | 11
Alhamzi Mohammed | 1 | 2 | 5 | 1 | 0 | 7 | 16
Aws Adra | 4 | 1 | 0 | 5 | 0 | 3 | 13
Mosab Mohammed Abdalla Nasreldin | 2 | 2 | 2 | 1 | 2 | 2 | 11
Gaurav Payal | 5 | 0 | 4 | 2 | 8 | 4 | 23
Syed Ataullah | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 25 | 11 | 16 | 15 | 17 | 43 | 127

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 0 | 0 | 2 | 1 | 0 | 5 | 8
Waseem Ahemad . Khan | 8 | 0 | 0 | 1 | 3 | 9 | 21
Jok Kuol | 9 | 1 | 0 | 0 | 0 | 3 | 13
Alhamzi Mohammed | 1 | 3 | 0 | 1 | 0 | 2 | 7
Abu Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
Aws Adra | 1 | 3 | 1 | 1 | 1 | 1 | 8
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 1 | 0 | 1 | 0 | 4
Gaurav Payal | 0 | 0 | 0 | 1 | 0 | 0 | 1
Hasan Nour | 0 | 1 | 2 | 0 | 0 | 0 | 3
Mohiuddin Lsm | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 22 | 8 | 6 | 5 | 5 | 21 | 67

Please feel free to reach out for any further clarifications.