Subject: JayWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Tue, 24 May 2022 05:52:12 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID : RB7YR1Z1AX (Harsh ): Please answer the customer's direct questions/queries. Response here should be " No Booster dose is not required for the Greek and Italy tour for Greece. For Italy : Fully vaccinated (2 doses of Pfizer, Moderna or Astra-Zeneca, 1 dose of J&J) travelers from the USA and Canada may enter Italy. The validity of a vaccination certificate is 6 months. There is no test requirement for fully vaccinated travelers. Travelers from the USA and Canada who have received a Covid-19 booster may enter Italy. The validity of a vaccination booster certificate is indefinite. There is no test requirement for travelers who have had a booster shot". Customer left chat as his question was not answered. 

Chat ID : RB8Y83RMCF (Harsh ):Incomplete chat, customer left the chat before answering lead generation questions. 

Chat ID : RB8YG46RTQ (Harsh ): Incomplete chat, customer left the chat after initial response without answering lead generation question and other details required. 

Chat ID : RB8YO5HVNY (Harsh ): Chat was handled perfectly well and as per process guidelines and expectations.Answered customer's queries/questions as customer was willing to come to JayWay Office. 

Chat ID : RBEYRYLXAN (Anish ): Chat was handled really well and as per process guidelines and expectations. Answered customer's queries/questions and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacations however there was no need to ask about which country she would be travelling from as it was already mentioned earlier by the customer. 

Chat ID : RBFZ10G49V ( Anish ): Incomplete chat, customer left the chat after initial response without answering lead generation question and other details required. 

Chat ID : RBJZQJSI9X (Harsh ): Incomplete chat, customer left the chat after initial responses without answering lead generation question and other details required. 

Chat ID : RBKZJNB9WO (Harsh ): Incomplete chat, customer left the chat after initial responses without answering lead generation question and other details required. 

Chat ID : RBMZJW2YO7 (Jason ): Chat was handled absolutely well and as per proces guidelines and expectations. Answered customer's queries/questions and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacation however missed to ask about the kind of activities customer would be interested in during the vacation. 

Chat ID : RBMZSY31B8 (Harsh ): Incomplete chat, cuatomer left the chat after initial response/query however the correct link for Italy travel update is : https://jaywaytravel.com/blog/covid-19-info-hub/italy 

Chat ID : RCN080F4U9 (Harsh ): Chat was handled absolutely well and as per proces guidelines and expectations. Answered customer's queries/questions and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacation. 

Chat ID : RCT0QUNTZH (Anish ): Chat was handled absolutely well and as per proces guidelines and expectations. Answered customer's queries/questions and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacation however missed to provide the link for Covid 19 test/travel requirement link for Italy 

Chat ID : RCV1L2T3ZK (Anish ): Customer's direct query was not answered, please answer customer's query first before asking lead generation and other questions as per process guidelines. 

No missed/abandoned chats. 

Thanks and Regards 
Amit