Subject: RE: How did we do at EPOS? | "Adapt 460T, Windows 10 / Mobile Phone, Noise Cancellation not working / Echo A side"
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: EPOS Customer Service IN <[email-masked]>, Ashish Dabral <[email-masked]>
Cc: Pritish Nandi <[email-masked]>
Date: Tue, 24 May 2022 06:31:42 +0000

Thank you Bhavesh.

Pritish, please advise the agents to troubleshoot carefully what the exact issue is and escalate to L2 if needed.

Venlig hilsen / Best regards
Heta Nyrhinen
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
<https://www.eposaudio.com/en/us/enterprise/products/adapt-660-amc-bluetooth-headset-1001125>
eposaudio.com<https://www.eposaudio.com/> * Follow us here
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From: EPOS Customer Service IN <[email-masked]>
Sent: 24. maj 2022 08:30
To: Heta Nyrhinen (HNYR) <[email-masked]>; EPOS Customer Service IN <[email-masked]>; Ashish Dabral <[email-masked]>
Cc: Pritish Nandi <[email-masked]>
Subject: RE: How did we do at EPOS? | "Adapt 460T, Windows 10 / Mobile Phone, Noise Cancellation not working / Echo A side"

Hi Heta,

I spoke to the customer as he mentioned the ANC issue. I troubleshoot the item and it's ANC is not working. Updated the firmware but the issue remains the same. Now the customer again raised the same issue.

Best regards
Bhavesh Sharma (BHSH)
Technical Service Representative, Customer Service
+91 8005948864
EPOS Audio India Pvt Ltd. * No.1 Central Street, Unit 206, Prestige Atrium 1st Floor, Level 2 * 560001 Bangalore * India
<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2Fen%2Fenterprise%2Fproducts%2Fadapt-260-bluetooth-headset-1000882%23id-m28-key-feature-1-adapt-200-77063_4&data=05%7C01%7Chnyr%40eposaudio.com%7C511c3ae56acb470e74e908da3d4edf6a%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637889706215272317%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=r1mXSdYc2SklzOy2uEqt6JDRwLp6tTxwlONlR4xN6bo%3D&reserved=0>
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From: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, May 24, 2022 11:30 AM
To: EPOS Customer Service IN <[email-masked]<mailto:[email-masked]>>; Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Cc: Pritish Nandi <[email-masked]<mailto:[email-masked]>>
Subject: RE: How did we do at EPOS? | "Adapt 460T, Windows 10 / Mobile Phone, Noise Cancellation not working / Echo A side"

Hi Bhavesh,

Yes we will contact the customer. Could you please share some insights to his faulty product as you have inspected it and now he claims that the new one has the same issue. We are not aware of any hardware related failures for the ANC or sidetone settings so please share your findings.

Venlig hilsen / Best regards
Heta Nyrhinen
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2Fen%2Fus%2Fenterprise%2Fproducts%2Fadapt-660-amc-bluetooth-headset-1001125&data=05%7C01%7Chnyr%40eposaudio.com%7C511c3ae56acb470e74e908da3d4edf6a%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637889706215272317%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=YdzPfOVLt9qtavGQis65pu2x7ORRwHqHJ82CvBiQIm0%3D&reserved=0>
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From: EPOS Customer Service IN <[email-masked]<mailto:[email-masked]>>
Sent: 24. maj 2022 07:52
To: BLR SennCom Support <[email-masked]<mailto:[email-masked]>>; Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Cc: Pritish Nandi <[email-masked]<mailto:[email-masked]>>; Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Subject: FW: How did we do at EPOS? | "Adapt 460T, Windows 10 / Mobile Phone, Noise Cancellation not working / Echo A side"

Hi Team,

Please find the below trail mail,

Kindly attend the query on priority, customer is very frustrated.

Please contact him & do the needful asap.

Best regards
Bhavesh Sharma (BHSH)
Technical Service Representative, Customer Service
+91 8005948864
EPOS Audio India Pvt Ltd. * No.1 Central Street, Unit 206, Prestige Atrium 1st Floor, Level 2 * 560001 Bangalore * India
<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2Fen%2Fenterprise%2Fproducts%2Fadapt-260-bluetooth-headset-1000882%23id-m28-key-feature-1-adapt-200-77063_4&data=05%7C01%7Chnyr%40eposaudio.com%7C511c3ae56acb470e74e908da3d4edf6a%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637889706215272317%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=r1mXSdYc2SklzOy2uEqt6JDRwLp6tTxwlONlR4xN6bo%3D&reserved=0>
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From: Dr gpr Krishna <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, May 24, 2022 11:11 AM
To: BLR SennCom Support <[email-masked]<mailto:[email-masked]>>; Bhavesh Sharma (BHSH) <[email-masked]<mailto:[email-masked]>>; EPOS Customer Service IN <[email-masked]<mailto:[email-masked]>>; Yusuf Ali (YUAL) <[email-masked]<mailto:[email-masked]>>
Subject: Re: How did we do at EPOS? | "Adapt 460T, Windows 10 / Mobile Phone, Noise Cancellation not working / Echo A side"

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Dear Team  EPOS,

A very pathetic service you providing, i raised on complaint to the service department on last Friday. There is no action initiated so far. Bought this product with tons of expectations, you people did not reach them yet.

The customer service executive promised me that the technical team will reach me on Monday, 23.05.22 as Saturday and Sundays are holidays.

Today I am surprised to see feed back mail for the complaint which is still unresolved.

Kindly revert me with solution to ANC malfunctioning in Adapt 460t.

Regards

Dr GPR Krishna
9396653566

On Tue, 24 May 2022, 06:31 EPOS Global Support, <[email-masked]<mailto:[email-masked]>> wrote:
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Dear Dr.

How would you rate your recent customer experience at EPOS?
1<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fmy.surveypal.com%2Fapp%2Fform%2Fext%2Fsave%3Fsid%3D1525102629%26sh%3Dx-VGV9-Pefrj8Bd3owZVR1nZZ-5DoJgK0TT-hVRmMZTozXiz88lqufQOL0ac5BTf%26meta%3D%5B%257B%27key%27%3A%27zendeskticketid%27%2C%27value%27%3A%27221481%27%257D%2C%257B%27key%27%3A%27AgentName%27%2C%27value%27%3A%27Aparna%2520Jain%27%257D%2C%257B%27key%27%3A%27Brand%27%2C%27value%27%3A%27EPOS%2520Enterprise%27%257D%2C%257B%27key%27%3A%27ZendeskGroup%27%2C%27value%27%3A%27Warranty%27%257D%2C%257B%27key%27%3A%27AgentEmail%27%2C%27value%27%3A%27aparna.jain%40lsmindia.com%27%257D%2C%257B%27key%27%3A%27RequesterLanguage%27%2C%27value%27%3A%27English%27%257D%2C%257B%27key%27%3A%27RequesterCountry%27%2C%27value%27%3A%27ind%27%257D%5D%26extid%3D221481%26source%3Dexternal%26name%3DZendesk%2520Ticket%2520%2523221481%26data%3D%257Bp0e1%3A0%257D%26language%3DEnglish%26p%3D1&data=05%7C01%7Chnyr%40eposaudio.com%7C511c3ae56acb470e74e908da3d4edf6a%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637889706215272317%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=sJnTnEap9g8zoTE6Y8pbdOubjUmN8SuD8a43dr8%2FI7A%3D&reserved=0>

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4<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fmy.surveypal.com%2Fapp%2Fform%2Fext%2Fsave%3Fsid%3D1525102629%26sh%3Dx-VGV9-Pefrj8Bd3owZVR1nZZ-5DoJgK0TT-hVRmMZTozXiz88lqufQOL0ac5BTf%26meta%3D%5B%257B%27key%27%3A%27zendeskticketid%27%2C%27value%27%3A%27221481%27%257D%2C%257B%27key%27%3A%27AgentName%27%2C%27value%27%3A%27Aparna%2520Jain%27%257D%2C%257B%27key%27%3A%27Brand%27%2C%27value%27%3A%27EPOS%2520Enterprise%27%257D%2C%257B%27key%27%3A%27ZendeskGroup%27%2C%27value%27%3A%27Warranty%27%257D%2C%257B%27key%27%3A%27AgentEmail%27%2C%27value%27%3A%27aparna.jain%40lsmindia.com%27%257D%2C%257B%27key%27%3A%27RequesterLanguage%27%2C%27value%27%3A%27English%27%257D%2C%257B%27key%27%3A%27RequesterCountry%27%2C%27value%27%3A%27ind%27%257D%5D%26extid%3D221481%26source%3Dexternal%26name%3DZendesk%2520Ticket%2520%2523221481%26data%3D%257Bp0e1%3A3%257D%26language%3DEnglish%26p%3D1&data=05%7C01%7Chnyr%40eposaudio.com%7C511c3ae56acb470e74e908da3d4edf6a%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637889706215428539%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=w0lBv8sRRsb%2B5ZH6gUhjUyJOErvckokGbZS4AQkWQrI%3D&reserved=0>

5<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fmy.surveypal.com%2Fapp%2Fform%2Fext%2Fsave%3Fsid%3D1525102629%26sh%3Dx-VGV9-Pefrj8Bd3owZVR1nZZ-5DoJgK0TT-hVRmMZTozXiz88lqufQOL0ac5BTf%26meta%3D%5B%257B%27key%27%3A%27zendeskticketid%27%2C%27value%27%3A%27221481%27%257D%2C%257B%27key%27%3A%27AgentName%27%2C%27value%27%3A%27Aparna%2520Jain%27%257D%2C%257B%27key%27%3A%27Brand%27%2C%27value%27%3A%27EPOS%2520Enterprise%27%257D%2C%257B%27key%27%3A%27ZendeskGroup%27%2C%27value%27%3A%27Warranty%27%257D%2C%257B%27key%27%3A%27AgentEmail%27%2C%27value%27%3A%27aparna.jain%40lsmindia.com%27%257D%2C%257B%27key%27%3A%27RequesterLanguage%27%2C%27value%27%3A%27English%27%257D%2C%257B%27key%27%3A%27RequesterCountry%27%2C%27value%27%3A%27ind%27%257D%5D%26extid%3D221481%26source%3Dexternal%26name%3DZendesk%2520Ticket%2520%2523221481%26data%3D%257Bp0e1%3A4%257D%26language%3DEnglish%26p%3D1&data=05%7C01%7Chnyr%40eposaudio.com%7C511c3ae56acb470e74e908da3d4edf6a%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637889706215428539%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=MTixZ9YJ1wn5nC4LoYO0msqfN97NI5g0rmTSjSh4res%3D&reserved=0>
Poor
Excellent

Best regards,
EPOS Audio

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