Subject: FW: How did we do at EPOS? | "Adapt 460T, Windows 10 / Mobile Phone, Noise Cancellation not working / Echo A side"
From: EPOS Customer Service IN <[email-masked]>
To: BLR SennCom Support <[email-masked]>, Ashish Dabral <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, "Heta Nyrhinen (HNYR)" <[email-masked]>
Date: Tue, 24 May 2022 05:51:48 +0000

Hi Team,

Please find the below trail mail,

Kindly attend the query on priority, customer is very frustrated.

Please contact him & do the needful asap.

Best regards
Bhavesh Sharma (BHSH)
Technical Service Representative, Customer Service
+91 8005948864
EPOS Audio India Pvt Ltd. · No.1 Central Street, Unit 206, Prestige Atrium 1st Floor, Level 2 · 560001 Bangalore · India
<https://www.eposaudio.com/en/enterprise/products/adapt-260-bluetooth-headset-1000882#id-m28-key-feature-1-adapt-200-77063_4>
eposaudio.com<https://www.eposaudio.com/> · Follow us here
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From: Dr gpr Krishna <[email-masked]>
Sent: Tuesday, May 24, 2022 11:11 AM
To: BLR SennCom Support <[email-masked]>; Bhavesh Sharma (BHSH) <[email-masked]>; EPOS Customer Service IN <[email-masked]>; Yusuf Ali (YUAL) <[email-masked]>
Subject: Re: How did we do at EPOS? | "Adapt 460T, Windows 10 / Mobile Phone, Noise Cancellation not working / Echo A side"

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Dear Team  EPOS,

A very pathetic service you providing, i raised on complaint to the service department on last Friday. There is no action initiated so far. Bought this product with tons of expectations, you people did not reach them yet.

The customer service executive promised me that the technical team will reach me on Monday, 23.05.22 as Saturday and Sundays are holidays.

Today I am surprised to see feed back mail for the complaint which is still unresolved.

Kindly revert me with solution to ANC malfunctioning in Adapt 460t.

Regards

Dr GPR Krishna
9396653566

On Tue, 24 May 2022, 06:31 EPOS Global Support, <[email-masked]<mailto:[email-masked]>> wrote:
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Dear Dr.

How would you rate your recent customer experience at EPOS?
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Best regards,
EPOS Audio

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