Subject: Daily performance summary for LiveSalesman team for May 23rd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 May 2022 09:01:27 +0530

Please find listed below the performance data for the LiveSalesman team for May 23rd, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 7 | 0 | 1 | 0 | 2 | 10
Aws Adra | 0 | 4 | 12 | 0 | 0 | 16
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 1 | 13 | 0 | 1 | 15
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Abu Sufian | 6 | 5 | 29 | 0 | 0 | 40
Amir Aziz | 2 | 0 | 0 | 0 | 0 | 2
Syed Ataullah | 7 | 0 | 0 | 0 | 0 | 7
Gaurav Payal | 0 | 4 | 35 | 0 | 0 | 39
Waseem Ahemad . Khan | 0 | 3 | 10 | 0 | 18 | 31
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Jawaher Alfirdaws | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 0
Sumayah Alfaifi | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 22 | 17 | 100 | 0 | 21 | 160

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 10
| Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 16
| Product Complaint | Complaint within Warranty | 9
| Refunds and Cancelations | Refund for Other reason | 2
| | Refunds after Return | 4
Customer Services Total | | | 43
Mattress Related | Post-Sales | Product Complaints | 3
Mattress Related Total | | | 3
No Answer Total | | | 1
No Answer | No Answer | No Answer | 1
PreSales | (blank) | (blank) | 4
| Other Enquiry | Offers | 2
| | Using Shukran Points | 2
| Product Related | (blank) | 1
| | Pricing | 2
| | Product Specification | 32
PreSales Total | | | 43
Grand Total | | | 90

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 2 | 5 | 0 | 0 | 0 | 0 | 7
Abu Sufian | 3 | 1 | 0 | 0 | 0 | 0 | 4
Syed Ataullah | 12 | 0 | 0 | 0 | 0 | 0 | 12
Mosab Mohammed Abdalla Nasreldin | 7 | 0 | 0 | 0 | 0 | 0 | 7
Grand Total | 24 | 6 | 0 | 0 | 0 | 0 | 30

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abu Sufian | 5 | 1 | 2 | 1 | 3 | 11 | 23
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 1 | 1
Waseem Ahemad . Khan | 3 | 3 | 1 | 1 | 2 | 14 | 24
Jok Kuol | 1 | 4 | 1 | 2 | 1 | 4 | 13
Alhamzi Mohammed | 3 | 6 | 2 | 1 | 0 | 6 | 18
Mosab Mohammed Abdalla Nasreldin | 1 | 1 | 2 | 1 | 2 | 2 | 9
Aws Adra | 4 | 1 | 2 | 3 | 0 | 3 | 13
Gaurav Payal | 5 | 2 | 4 | 4 | 4 | 4 | 23
Grand Total | 22 | 18 | 14 | 13 | 12 | 45 | 124

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 0 | 2 | 0 | 1 | 0 | 5 | 8
Waseem Ahemad . Khan | 9 | 0 | 1 | 1 | 3 | 9 | 23
Jok Kuol | 0 | 1 | 0 | 0 | 0 | 3 | 4
Alhamzi Mohammed | 3 | 0 | 0 | 1 | 0 | 2 | 6
Abu Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
Aws Adra | 4 | 1 | 1 | 0 | 1 | 1 | 8
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 1 | 0 | 1 | 0 | 4
Gaurav Payal | 0 | 0 | 1 | 0 | 0 | 0 | 1
Hasan Nour | 0 | 2 | 0 | 0 | 0 | 0 | 2
Grand Total | 18 | 6 | 4 | 3 | 5 | 21 | 57

Please feel free to reach out for any further clarifications.