Subject: New Reply Received - Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 23 May 2022 09:56:00 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtual App Support - Les Mills  Ticket comment <div dir="ltr">Hi Jeanine<div><br></div>
<div>Druk weekend achter de rug  met de kwartaal? </div>
<div>We zijn nu weer een maand verder en is er al meer zicht op hoe  en wanneer dit verholpen is ?</div>
<div>Ik hoor het graag </div>
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<div><font color="#000000">Met vriendelijke groet,</font></div>
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<font color="#000000">Yvonne van den Tweel<br></font><div style="color:rgb(34,34,34)"><font color="#000000">Groepslesmanager &amp; retentie </font></div>
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<div><font color="#000000"><img src="https://docs.google.com/uc?export=download&amp;id=1Q5D7eiTNjPAl9IBdWqU4STvgM7VZHZFZ&amp;revid=0B-3PXz_p01I6aXU3MVVmS045ZnpPUEY3eHNQNm5nWndScjdNPQ" width="200" height="89"></font></div>
<div><font color="#000000"><span style="font-family:arial,helvetica,sans-serif">Club Pellikaan Apeldoorn</span><font><br></font></font></div>
<div><span style="font-family:arial,helvetica,sans-serif"><font color="#000000">Frankenlaan 42 </font></span></div>
<div><span style="font-family:arial,helvetica,sans-serif"><font color="#000000">7312 TD Apeldoorn</font></span></div>
<div><span style="font-family:arial,helvetica,sans-serif"><font color="#000000">055 3555605</font></span></div>
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<div><font color="#000000"><a href="http://www.clubpellikaan.nl/" style="color:rgb(17,85,204)" target="_blank" rel="noreferrer">www.clubpellikaan.nl</a></font></div>
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<div dir="ltr" class="gmail_attr">Op di 12 apr. 2022 om 09:00 schreef Jeanine Schulenklopper &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;:<br>
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<div class="MsoNormal"><span>Morning Yvonne,<u></u><u></u></span></div>
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<span>Dus even niets doen met zaal 1
</span><span style='font-family:"Segoe UI Emoji",sans-serif'>&#128521;</span><span><u></u><u></u></span>
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<div class="MsoNormal"><span>We moeten nog even afwachten, ze zitten er vol op. Goed om te weten.<u></u><u></u></span></div>
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<div class="MsoNormal"><span>Werk ze.<u></u><u></u></span></div>
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<div class="MsoNormal"><span>Gr, Jeanine<u></u><u></u></span></div>
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<div>Van: Les Mills International &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
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<b>Verzonden:</b> maandag 11 april 2022 20:10<br>
<b>Aan:</b> <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a><br>
<b>CC:</b> Pierre Tromp &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Jeanine Schulenklopper &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Onderwerp:</b> Re: Virtual App Support - Les Mills<u></u><u></u>
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<span style='font-size:10pt;font-family:"Helvetica Neue"'>Hi
</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:rgb(24,50,71)'>Jeanine</span><span style='font-size:10pt;font-family:"Helvetica Neue"'>,<u></u><u></u></span>
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<div class="MsoNormal"><span style='font-size:10pt;font-family:"Helvetica Neue"'>Thank you for your email.<u></u><u></u></span></div>
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<div class="MsoNormal"><span style='font-size:10pt;font-family:"Helvetica Neue"'>I see that Dance 1 is still using the old version of the app (1.14.1) which works differently in sync, but the latest version of the App (1.15.0) is already installed on Studio
 20. Only the latest version of the App has this late update sync issue.<br>
We can assure you that our development team is working on it. But at the moment we don't have an exact timeline for when this will be resolved.<u></u><u></u></span></div>
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<div class="MsoNormal"><span style='font-size:10pt;font-family:"Helvetica Neue"'>​Please let us know if you have any other questions.<u></u><u></u></span></div>
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<div class="MsoNormal"><span style='font-size:10pt;font-family:"Helvetica Neue"'>Kind regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5268" target="_blank" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5268</a><u></u><u></u></span></div>
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<span style='font-size:10pt;font-family:"Helvetica Neue"'>On Tue, 29 Mar at 7:40 PM
<span class="gmail-m_-3565040962965519721separator">, Les Mills International &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style='font-size:10pt;font-family:"Helvetica Neue"'>Hola Yvonne van den tweel,</span><u></u><u></u>
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<div class="MsoNormal"><span style='font-size:10pt;font-family:"Helvetica Neue"'>​<u></u><u></u></span></div>
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<div class="MsoNormal"><span style='font-size:10pt;font-family:"Helvetica Neue"'>Bedankt voor het bevestigen dat je de wijzigingen die je in je Scheduler hebt aangebracht in je app kunt zien! Dit is een bekend probleem waar onze ontwikkelaars aan werken en
 het is een weergaveprobleem van onze kant, niet van jou. Terwijl we sorteren om het probleem op te lossen, weet dan dat uw app de wijzigingen ontvangt die u aanbrengt in uw online planner. Ik heb onze ondersteuning van niveau 2 gewaarschuwd en zij zullen rechtstreeks
 contact met u opnemen met de oplossing zodra deze bekend is.<u></u><u></u></span></div>
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<div class="MsoNormal"><span style='font-size:10pt;font-family:"Helvetica Neue"'>Vriendelijke groeten,<br>
Pritish<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5268" target="_blank" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5268</a> <u></u><u></u></span></div>
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<span style='font-size:10pt;font-family:"Helvetica Neue"'>On Tue, 29 Mar at 12:53 AM
<span class="gmail-m_-3565040962965519721separator">, Yvonne van den tweel &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style='font-size:10pt;font-family:"Helvetica Neue"'>Goedendag</span><u></u><u></u>
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<div class="MsoNormal"><span style='font-size:10pt;font-family:"Helvetica Neue"'>dat is fijn om te horen <u></u><u></u></span></div>
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<div class="MsoNormal"><span style='font-size:10pt;font-family:"Helvetica Neue"'>ik heb dit uitgevoerd en idd dat blijkt denk ik het geval te zijn  bij ons <u></u><u></u></span></div>
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<div class="MsoNormal"><span style='font-size:10pt;font-family:"Helvetica Neue"'>hij neemtde wijziging wel op maar geefthet niet weer met de synchronisatie <u></u><u></u></span></div>
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<div class="MsoNormal"><span style='font-size:10pt;font-family:"Helvetica Neue"'>Wat is hier aan te doen&gt;?<u></u><u></u></span></div>
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<div class="MsoNormal"><span style='font-size:10pt;font-family:"Helvetica Neue"'>komt hier dan een nwe update voor?<u></u><u></u></span></div>
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<span style='font-size:10pt;font-family:"Helvetica Neue";color:black'>Met vriendelijke groet,</span><span style='font-size:10pt;font-family:"Helvetica Neue"'><u></u><u></u></span>
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<span style='font-size:10pt;font-family:"Helvetica Neue";color:black'>Yvonne van den Tweel</span><span style='font-size:10pt;font-family:"Helvetica Neue"'><u></u><u></u></span>
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<span style='font-size:10pt;font-family:"Helvetica Neue";color:black'>Groepslesmanager &amp; retentie </span><span style='font-size:10pt;font-family:"Helvetica Neue";color:rgb(34,34,34)'><u></u><u></u></span>
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<span style="font-size:10pt;font-family:Arial,sans-serif;color:black">Club Pellikaan Apeldoorn</span><span style='font-size:10pt;font-family:"Helvetica Neue";color:rgb(34,34,34)'><u></u><u></u></span>
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<span style="font-size:10pt;font-family:Arial,sans-serif;color:black">Frankenlaan 42 </span><span style='font-size:10pt;font-family:"Helvetica Neue";color:rgb(34,34,34)'><u></u><u></u></span>
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<span style="font-size:10pt;font-family:Arial,sans-serif;color:black">7312 TD Apeldoorn</span><span style='font-size:10pt;font-family:"Helvetica Neue";color:rgb(34,34,34)'><u></u><u></u></span>
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<span style='font-size:10pt;font-family:"Helvetica Neue";color:black'><a href="http://www.clubpellikaan.nl/" target="_blank" rel="noreferrer"><span style="color:rgb(17,85,204)">www.clubpellikaan.nl</span></a></span><span style='font-size:10pt;font-family:"Helvetica Neue";color:rgb(34,34,34)'><u></u><u></u></span>
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<span style='font-size:10pt;font-family:"Helvetica Neue"'>Op do 24 mrt. 2022 om 05:24 schreef Les Mills International &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;:</span><u></u><u></u>
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<div class="MsoNormal"><span style='font-size:10pt;font-family:"Helvetica Neue"'>Hi Yvonne van den tweel,<u></u><u></u></span></div>
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<span style="font-size:12pt;font-family:Roboto;color:rgb(77,81,86)">Vervelend om te horen dat niet alles correct synchroniseert. We zien een probleem bij een aantal van onze partners dat hun online planner de synchronisatietijd niet correct
 rapporteert, maar de apps synchroniseren inderdaad met de online planner. Ik zou je willen vragen om een ​​les in te plannen in je Online Scheduler, dan ongeveer 2-5 minuten te wachten en dan in de App Timetable te kijken of de les verschijnt. Je moet in de
 club zijn om dit te controleren. Laat het ons weten zodra u kunt bevestigen.</span><span style='font-size:10pt;font-family:"Helvetica Neue"'><u></u><u></u></span>
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<span style="font-size:12pt;font-family:Roboto;color:rgb(77,81,86)">​</span><span style='font-size:10pt;font-family:"Helvetica Neue"'><u></u><u></u></span>
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<span style="font-size:12pt;font-family:Roboto;color:rgb(77,81,86)">​</span><span style='font-size:10pt;font-family:"Helvetica Neue";color:rgb(24,50,71)'>Beste wensen,<br>
Olesia<br>
Klantenservice<br>
Les Mills virtuele app</span><span style='font-size:10pt;font-family:"Helvetica Neue"'><br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5268" target="_blank" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5268</a> <u></u><u></u></span>
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<div class="MsoNormal"><span style='font-size:10pt;font-family:"Helvetica Neue"'>On Thu, 24 Mar at 6:10 AM , Yvonne van den tweel &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10pt;font-family:"Helvetica Neue"'>Goedendag <u></u><u></u></span></div>
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<div class="MsoNormal"><span style='font-size:10pt;font-family:"Helvetica Neue"'>Het probleem is nog steed niet opgelost.<u></u><u></u></span></div>
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<div class="MsoNormal"><span style='font-size:10pt;font-family:"Helvetica Neue"'>Ik heb alles gedaan wat je hebt aangeleverd en niks helpt om het systeem  automatisch te synchroniseren <u></u><u></u></span></div>
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<div class="MsoNormal"><span style='font-size:10pt;font-family:"Helvetica Neue"'>het werkt alleen via : de diagnostische test<u></u><u></u></span></div>
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<div class="MsoNormal"><span style='font-size:10pt;font-family:"Helvetica Neue"'>Niet fijn :( <u></u><u></u></span></div>
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<span style='font-size:10pt;font-family:"Helvetica Neue";color:black'>Met vriendelijke groet,</span><span style='font-size:10pt;font-family:"Helvetica Neue"'><u></u><u></u></span>
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<span style='font-size:10pt;font-family:"Helvetica Neue";color:black'>Yvonne van den Tweel</span><span style='font-size:10pt;font-family:"Helvetica Neue"'><u></u><u></u></span>
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<span style='font-size:10pt;font-family:"Helvetica Neue";color:black'>Groepslesmanager &amp; retentie </span><span style='font-size:10pt;font-family:"Helvetica Neue";color:rgb(34,34,34)'><u></u><u></u></span>
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<span style='font-size:10pt;font-family:"Helvetica Neue";color:black'><a href="http://www.clubpellikaan.nl/" target="_blank" rel="noreferrer"><span style="color:rgb(17,85,204)">www.clubpellikaan.nl</span></a></span><span style='font-size:10pt;font-family:"Helvetica Neue";color:rgb(34,34,34)'><u></u><u></u></span>
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<div class="MsoNormal"><span style='font-size:10pt;font-family:"Helvetica Neue"'>Op di 22 mrt. 2022 om 21:56 schreef Les Mills International &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;:<u></u><u></u></span></div>
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<div class="MsoNormal"><span style='font-size:10pt;font-family:"Helvetica Neue"'>Hola Yvonne van den tweel,<u></u><u></u></span></div>
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<span style="font-size:12pt;font-family:Roboto;color:rgb(77,81,86)">Dit is een vervolgmail van LES MILLS Virtual Support. Ik hoop dat het goed met je gaat. Ik zet de status van dit ticket tijdelijk op opgelost omdat we niets van je hebben vernomen.
 Dit kan op elk moment opnieuw worden geopend door op deze e-mail te reageren. Als je problemen hebt met het bovenstaande probleem, schrijf ons dan alsjeblieft terug.</span><span style='font-size:10pt;font-family:"Helvetica Neue"'><u></u><u></u></span>
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<span style="color:rgb(24,50,71)">Vriendelijke groeten,<br>
Olesia <br>
Klantenservice <br>
Les Mills virtuele app</span> <u></u><u></u></span></div>
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<span style='font-size:10pt;font-family:"Helvetica Neue";color:rgb(24,50,71)'><br>
</span><span style='font-size:10pt;font-family:"Helvetica Neue"'>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5268" target="_blank" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5268</a> <u></u><u></u></span>
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<div class="MsoNormal"><span style='font-size:10pt;font-family:"Helvetica Neue"'>On Wed, 16 Mar at 9:23 AM , Les Mills International &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10pt;font-family:"Helvetica Neue"'>Hola Yvonne van den tweel,<br>
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We volgen uw synchronisatieprobleem op.<u></u><u></u></span></div>
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<div class="MsoNormal"><span style='font-size:10pt;font-family:"Helvetica Neue"'>We hebben met ons Level 2-team gesproken en zij stelden voor dat je een les moet plannen in de Scheduler en moet wachten tot de les in de app verschijnt, zonder de diagnostische
 test uit te voeren. Laat het ons weten als de synchronisatiegebeurtenis niet wordt gerapporteerd in de planner. maar de klas verscheen op de app.<u></u><u></u></span></div>
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<div class="MsoNormal"><span style='font-size:10pt;font-family:"Helvetica Neue"'>Vriendelijke groeten,<br>
Olesia <br>
Klantenservice <br>
Les Mills virtuele app<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5268" target="_blank" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5268</a> <u></u><u></u></span></div>
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<div class="MsoNormal"><span style='font-size:10pt;font-family:"Helvetica Neue"'>Van: Yvonne Tweel &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;
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<b>Verzonden:</b> maandag 28 februari 2022 14:50<br>
<b>Aan:</b> Les Mills International &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;; Pierre Tromp &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Onderwerp:</b> Re: Virtual App Support - Les Mills <u></u><u></u></span></div>
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<div class="MsoNormal"><span style='font-size:10pt;font-family:"Helvetica Neue"'>Ik kan niet in de virtual app omdat er geen studios gevonden kunnen worden .<u></u><u></u></span></div>
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<span style="font-size:10pt;font-family:Arial,sans-serif;color:black">de button:  setup with acces code werkt ook niet </span><span style='font-size:10pt;font-family:"Helvetica Neue"'><u></u><u></u></span>
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<span style="font-size:10pt;font-family:Arial,sans-serif;color:black">Met vriendelijke groet,</span><span style='font-size:10pt;font-family:"Helvetica Neue"'><u></u><u></u></span>
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<span style="font-size:10pt;font-family:Arial,sans-serif;color:black">Yvonne van den Tweel</span><span style='font-size:10pt;font-family:"Helvetica Neue"'><u></u><u></u></span>
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<span style="font-size:10pt;font-family:Arial,sans-serif;color:black">Groepslesmanager &amp; retentie </span><span style='font-size:10pt;font-family:"Helvetica Neue"'>
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<div class="MsoNormal"><span style='font-size:10pt;font-family:"Helvetica Neue"'>Op ma 28 feb. 2022 om 13:57 schreef Les Mills International &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;:<u></u><u></u></span></div>
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<span style="font-size:10pt;font-family:Helvetica,sans-serif">Hallo Yvonne van den tweel,</span><span style='font-size:10pt;font-family:"Helvetica Neue"'><u></u><u></u></span>
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<span style="font-size:10pt;font-family:Helvetica,sans-serif">Bedankt voor het delen van de schermafbeelding.<br>
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Volg de onderstaande stappen om het apparaat uit de planner voor "SPINNING STUDIO" te verwijderen.<br>
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1. Log in op de Virtual Scheduler-tool via uw desktop op <a href="http://www.lesmillsvirtual.com" target="_blank" rel="noreferrer">
www.lesmillsvirtual.com</a> met uw virtuele gebruikersnaam en wachtwoord.<br>
2. Klik op het pictogram Instellingen en selecteer 'Apparaten beheren'.<br>
3. Rechts ziet u opties om 'APPARAAT VERWIJDEREN' te zien. Klik op de optie die overeenkomt met het apparaat dat u wilt verwijderen.<br>
4. Klik op de groene knop: WIJZIGINGEN OPSLAAN om het ontkoppelen van het apparaat te verwerken.<br>
5. Zodra dit is verwerkt, duurt het 5 minuten voordat de app klaar is om te verbinden/koppelen met je studiorooster.<br>
6. Log in op de iPad-app met uw virtuele gebruikersnaam en wachtwoord en selecteer uw studio in de lijst en begin met instellen.<br>
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Houd er rekening mee dat hierdoor alle virtuele inhoud van de iPad wordt verwijderd en dat u ze opnieuw moet downloaden.<br>
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Laat ons weten hoe het gaat.</span><span style='font-size:10pt;font-family:"Helvetica Neue"'><u></u><u></u></span>
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<span style="font-size:10pt;font-family:Helvetica,sans-serif">Kind Regards,</span><span style='font-size:10pt;font-family:"Helvetica Neue"'><u></u><u></u></span>
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<span style="font-size:10pt;font-family:Helvetica,sans-serif">Pritish<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5268" target="_blank" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5268</a></span><span style='font-size:10pt;font-family:"Helvetica Neue"'><u></u><u></u></span>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/5268