Subject: Tech Support Candidate - NIKHILESH SHARMA
From: NIKHILESH SHARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 May 2022 03:02:37 -0400

| | Tech Support Test

Name | NIKHILESH SHARMA
E-mail | [email-masked]
Phone Number | (91) 6260227135
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | JABALPUR
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Cybersecurity

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | GLOBAL POWER SYSTEM PVT LTD | Assistant Engineer | May 2021 | 14000
Previous Employer 2 | Think and Learn Pvt Ltd | BDA | May 2022 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart My device
2. Make sure the internet connection works
3. Check if the website is down fir everybody or just me
4. Open a new tab and check to se if you I can load another website like google.com or mozilla.org

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Put your Bluetooth device in pairing mode by pressing and holding the power button then in mobile, Go to settings-connected devices-select pair new device and then tap the speaker's name

What according to you makes you a good candidate for customer service or technical support job?

According to me
Communication and interpersonal skills
Adaptability and professional attitude
Solve customer problems

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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