Subject: Re: April Productivity & Hourly tracker for KSA and India
From: Ashish Dabral <[email-masked]>
To: saurabh <[email-masked]>
Cc: Deeksha <[email-masked]>
Date: Sun, 22 May 2022 23:24:25 -0700 (MST)

Sorry! missed the attachement 

Regards, 
Ashish Dabral 

From: "Ashish Dabral" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "Deeksha" <[email-masked]> 
Sent: Monday, May 23, 2022 11:53:44 AM 
Subject: Re: April Productivity & Hourly tracker for KSA and India 

Hi Sir, 

Here is the explantion for mentioned agents. 

1. Ali Atef - He worked on Automation as well and did 675 Tickets. If needed I can share all the tickets numbers. ( 1912+675= 2587) 

2. Mohammad Tawfik - He worked on Automation as well and did 560 Tickets. Correct WA chats 134 and FC chats 207. Screenshot attached for both. (1870+560+134+207 = 2771) 

3. Mohamed Almustafa - He worked on Automation as well and did 233 Tickets. His actual numbers of WA is 337 and for FC chat 689.Screenshot attached for both. (1073+689+337+233) 

4. Nihal Alsaiari - Correct responses are 1033 (Screenshot attached). And total FC chats are 67 (Screenshot attached). (1033+67 = 1100) 

5. Aya Saoud - Correct FC chats are 676 and WA chats 323. (Screenshoft attached). (1810+676+323 = 2809) 

Regards, 
Ashish Dabral 

From: "Mohd Imran" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "Deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]> 
Sent: Sunday, May 22, 2022 1:18:55 PM 
Subject: RE: April Productivity & Hourly tracker for KSA and India 

Hi Saurabh, 

We have found some discrepancies in the productivity of the agents. Sharing some productivity samples and variance below. Can we please investigate this again and share the reason for the difference? 

Also, in Freshchat agents are not assigning tickets to themselves and directly resolving it, which is impacting the performance metrics. 

	

Agnet name 	

FD responses 	

FC assigned 	

WA assigned 	

Total 	

Prod. Shared by Ashish 	

Variance 

Ali atef 	

1912 	

- 	

- 	

1912 	

2587 	

675 

Mohammad Tawfik 	

1870 	

124 	

2 	

1996 	

2771 	

775 

Mohamed Almustafa 	

1073 	

726 	

45 	

1844 	

2332 	

488 

Nihal Alsaiari 	

568 	

71 	

71 	

710 	

1096 	

386 

Aya Saoud 	

1810 	

86 	

25 	

1921 	

2810 	

889 

From: Ashish Dabral <[email-masked]> 
Sent: Thursday, 19 May 2022 12:21 PM 
To: Mohd Imran <[email-masked]> 
Cc: Deeksha <[email-masked]>; saurabh <[email-masked]> 
Subject: Re: April Productivity & Hourly tracker for KSA and India 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Imran, 

Here is the attached report for KSA. 

Regards, 
Ashish Dabral 

From: "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashish Dabral" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Deeksha" < [ mailto:[email-masked] | [email-masked] ] >, "saurabh" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, May 19, 2022 1:44:00 PM 
Subject: RE: April Productivity & Hourly tracker for KSA and India 

Hi Ashish, 

We need the same for KSA as well. 

From: Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 19 May 2022 11:56 AM 
To: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Deeksha < [ mailto:[email-masked] | [email-masked] ] >; saurabh < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: April Productivity & Hourly tracker for KSA and India 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Imran, 

Here is the attached updated productivity for India Team. 

Regards, 
Ashish Dabral 

From: "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Deeksha" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Ashish Dabral" < [ mailto:[email-masked] | [email-masked] ] >, "saurabh" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, May 18, 2022 1:18:44 PM 
Subject: RE: April Productivity & Hourly tracker for KSA and India 

Hi Deeksha, 

Kindly let me know your availability. 

Need to close the invoices on priority. 

From: Mohd Imran 
Sent: Tuesday, 17 May 2022 3:14 PM 
To: Deeksha < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >; saurabh < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: April Productivity & Hourly tracker for KSA and India 

Hi [ mailto:[email-masked] | 
@Deeksha ] , 

Can we connect on some clarifications regarding the productivity calculation? 

Let me know your availability please. 

From: Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 10 May 2022 3:28 PM 
To: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Cc: saurabh < [ mailto:[email-masked] | [email-masked] ] >; Deeksha < [ mailto:[email-masked] | [email-masked] ] > 
Subject: April Productivity & Hourly tracker for KSA and India 
Importance: High 

		

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Hi Imran, 

PFA Productivity and hourly tracker for India and KSA for the month of April-2022 

Kind regards, 

———————————————— 

Ashish Dabral 

LiveSalesman 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com