Subject: Daily performance summary for LiveSalesman team for May 22nd, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 23 May 2022 09:05:21 +0530

Please find listed below the performance data for the LiveSalesman team for May 22nd, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 3 | 0 | 0 | 3
Aws Adra | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 3 | 0 | 0 | 3
taher Mohammad | 0 | 8 | 21 | 4 | 33
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 2 | 0 | 2 | 4
Abdullah Abuthnain | 0 | 3 | 32 | 0 | 35
Jaber Almarri | 0 | 6 | 19 | 0 | 25
Jawaher Alfirdaws | 0 | 2 | 6 | 2 | 10
Khaled Sufian | 0 | 1 | 4 | 0 | 5
Malek Hosan | 0 | 4 | 10 | 0 | 14
Nourah Alfhaid | 0 | 3 | 22 | 0 | 25
Syed Ataullah | 0 | 3 | 0 | 0 | 3
Wejdan Alotaibi | 0 | 4 | 4 | 1 | 9
Abdullah Otaibi | 0 | 0 | 2 | 1 | 3
Doaa Almutawa | 0 | 0 | 36 | 5 | 41
Sumayah Alfaifi | 0 | 0 | 10 | 5 | 15
Sultan Motawa | 0 | 0 | 1 | 0 | 1
Grand Total | 0 | 42 | 167 | 20 | 229

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 6
| Delivery Related | Damage during delivery | 4
| | Day of Delivery - Status | 2
| | Delayed Delivery (Furniture) | 4
| | Delayed Delivery (HH) | 2
| | Delivery Status | 41
| | Missing items\parts | 2
| | Wrong commitments | 1
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 17
| Refunds and Cancelations | Refund for Other reason | 2
| | Refunds after Return | 1
| | Return Request Initiation | 2
Customer Services Total | | | 85
Live Sales | Pre-Sale | Help in completing the order | 10
| | Help placing new order | 6
Live Sales Total | | | 16
No Answer Total | | | 6
No Answer | No Answer | No Answer | 6
PreSales | Other Enquiry | Offers | 37
| Product Related | Product Specification | 3
PreSales Total | | | 40
Grand Total | | | 147

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Grand Total | 0 | 0 | 0 | 0 | 0 | 0 | 0

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 0 | 0 | 0 | 2 | 6 | 32 | 40
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 3 | 3
Naji Shabanh | 0 | 2 | 0 | 0 | 6 | 6 | 14
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 7 | 7
Doaa Almutawa | 17 | 0 | 7 | 6 | 2 | 15 | 47
Asma Alotaibi | 1 | 2 | 1 | 0 | 0 | 4 | 8
Ali Ibraheem | 0 | 0 | 0 | 1 | 0 | 5 | 6
! Hassan Saeed | 0 | 0 | 2 | 0 | 1 | 5 | 8
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 2 | 2
Abdullah Abuthnain | 2 | 0 | 0 | 2 | 3 | 4 | 11
Abdallah Ahmed | 11 | 0 | 2 | 0 | 1 | 6 | 20
Mohad Kmali | 1 | 2 | 0 | 1 | 2 | 8 | 14
Hasan Nour | 2 | 1 | 1 | 1 | 0 | 3 | 8
Abdullah Otaibi | 1 | 0 | 0 | 0 | 0 | 2 | 3
Sultan Motawa | 0 | 1 | 1 | 0 | 2 | 1 | 5
Jaber Almarri | 0 | 1 | 0 | 0 | 2 | 1 | 4
Khaled Sufian | 0 | 1 | 1 | 0 | 1 | 3 | 6
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0 | 1 | 1
taher Mohammad | 5 | 0 | 2 | 1 | 1 | 1 | 10
Syed Ataullah | 0 | 0 | 0 | 0 | 1 | 0 | 1
Wejdan Alotaibi | 0 | 2 | 0 | 0 | 0 | 0 | 2
Sumayah Alfaifi | 4 | 1 | 0 | 0 | 0 | 0 | 5
Jawaher Alfirdaws | 1 | 2 | 0 | 0 | 0 | 0 | 3
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 46 | 15 | 17 | 14 | 28 | 109 | 229

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 2 | 2 | 0 | 0 | 1 | 2 | 7
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 17 | 17
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ali hazzaa | 5 | 1 | 0 | 1 | 0 | 2 | 9
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
taher Mohammad | 2 | 0 | 0 | 0 | 2 | 1 | 5
Naji Shabanh | 0 | 0 | 0 | 0 | 1 | 1 | 2
! Hassan Saeed | 0 | 0 | 0 | 2 | 2 | 1 | 5
Asma Alotaibi | 0 | 1 | 2 | 0 | 3 | 0 | 6
Hasan Nour | 6 | 1 | 0 | 1 | 3 | 0 | 11
Abdullah Abuthnain | 6 | 1 | 2 | 7 | 1 | 0 | 17
Jaber Almarri | 4 | 1 | 0 | 1 | 0 | 0 | 6
Khaled Sufian | 1 | 1 | 1 | 1 | 0 | 0 | 4
Nourah Alfhaid | 3 | 2 | 2 | 0 | 0 | 0 | 7
Wejdan Alotaibi | 1 | 0 | 1 | 0 | 0 | 0 | 2
Sumayah Alfaifi | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mohad Kmali | 8 | 2 | 0 | 0 | 0 | 0 | 10
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 0 | 0 | 0 | 0 | 3
Jawaher Alfirdaws | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 45 | 13 | 8 | 13 | 13 | 27 | 119

Please feel free to reach out for any further clarifications.