Subject: Daily performance summary for LiveSalesman team for May 21st, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 22 May 2022 09:05:16 +0530

Please find listed below the performance data for the LiveSalesman team for May 21st, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Jok Kuol | 1 | 0 | 0 | 0 | 1
Aws Adra | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 6 | 0 | 0 | 6
taher Mohammad | 0 | 5 | 10 | 0 | 15
Hasan Nour | 0 | 14 | 0 | 1 | 15
Syed Ataullah | 1 | 0 | 0 | 0 | 1
Abu Sufian | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 0 | 0 | 2
Abdallah Ahmed | 0 | 9 | 0 | 16 | 25
Abdullah Abuthnain | 0 | 7 | 70 | 0 | 77
Ali hazzaa | 0 | 6 | 9 | 0 | 15
Doaa Almutawa | 0 | 0 | 86 | 10 | 96
Grand Total | 2 | 49 | 175 | 27 | 253

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 9
| | Delayed Delivery (Furniture) | 7
| | Delivery Status | 9
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 3
Customer Services Total | | | 29
Live Sales | Pre-Sale | Help in completing the order | 6
| | Help placing new order | 2
Live Sales Total | | | 8
No Answer Total | | | 6
No Answer | No Answer | No Answer | 6
PreSales | Other Enquiry | Offers | 81
| Policy Related | Return Policy | 2
PreSales Total | | | 83
Grand Total | | | 126

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 0 | 0 | 0 | 0 | 0 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 0 | 0 | 0 | 2 | 6 | 35 | 43
Malek Hosan | 0 | 1 | 0 | 0 | 1 | 4 | 6
Naji Shabanh | 0 | 2 | 0 | 3 | 4 | 7 | 16
Doaa Almutawa | 15 | 6 | 3 | 5 | 4 | 13 | 46
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 8 | 8
Asma Alotaibi | 4 | 2 | 0 | 3 | 2 | 7 | 18
Ali Ibraheem | 0 | 0 | 1 | 0 | 0 | 5 | 6
! Hassan Saeed | 0 | 0 | 3 | 1 | 0 | 7 | 11
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 1 | 2
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 2 | 2
Abdallah Ahmed | 11 | 0 | 2 | 0 | 1 | 6 | 20
Mohad Kmali | 1 | 3 | 0 | 1 | 2 | 8 | 15
Hasan Nour | 4 | 1 | 0 | 1 | 0 | 3 | 9
taher Mohammad | 4 | 0 | 2 | 1 | 2 | 1 | 10
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 3 | 3
Abdullah Abuthnain | 1 | 1 | 0 | 0 | 0 | 1 | 3
Sultan Motawa | 2 | 0 | 1 | 0 | 3 | 1 | 7
Jaber Almarri | 0 | 1 | 0 | 1 | 1 | 1 | 4
Khaled Sufian | 0 | 1 | 1 | 0 | 2 | 2 | 6
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0 | 1 | 1
Syed Ataullah | 0 | 0 | 0 | 0 | 1 | 0 | 1
Wejdan Alotaibi | 1 | 1 | 0 | 0 | 0 | 0 | 2
Sumayah Alfaifi | 0 | 1 | 0 | 0 | 0 | 0 | 1
Jawaher Alfirdaws | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 46 | 20 | 13 | 18 | 29 | 116 | 242

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 2 | 0 | 0 | 0 | 1 | 2 | 5
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 17 | 17
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ali hazzaa | 5 | 1 | 1 | 1 | 0 | 1 | 9
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 3 | 0 | 4 | 0 | 0 | 1 | 8
Naji Shabanh | 0 | 0 | 0 | 1 | 0 | 1 | 2
taher Mohammad | 3 | 0 | 0 | 0 | 2 | 1 | 6
! Hassan Saeed | 0 | 0 | 2 | 1 | 1 | 1 | 5
Hasan Nour | 8 | 0 | 1 | 0 | 3 | 0 | 12
Abdullah Abuthnain | 6 | 1 | 1 | 2 | 2 | 0 | 12
Asma Alotaibi | 0 | 4 | 0 | 8 | 0 | 0 | 12
Jaber Almarri | 0 | 1 | 0 | 1 | 0 | 0 | 2
Nourah Alfhaid | 0 | 3 | 1 | 0 | 0 | 0 | 4
Wejdan Alotaibi | 0 | 0 | 1 | 0 | 0 | 0 | 1
Sumayah Alfaifi | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mohad Kmali | 8 | 1 | 0 | 0 | 0 | 0 | 9
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 36 | 12 | 11 | 14 | 9 | 27 | 109

Please feel free to reach out for any further clarifications.