Subject: Daily performance summary for LiveSalesman team for May 21st, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 22 May 2022 09:01:16 +0530

Please find listed below the performance data for the LiveSalesman team for May 21st, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Jok Kuol | 26 | 4 | 17 | 0 | 0 | 47
Aws Adra | 0 | 0 | 13 | 0 | 6 | 19
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 7 | 0 | 0 | 0 | 0 | 7
Abu Sufian | 4 | 2 | 27 | 0 | 0 | 33
Amir Aziz | 2 | 0 | 0 | 0 | 0 | 2
Alhamzi Mohammed | 0 | 5 | 28 | 0 | 14 | 47
Mosab Mohammed Abdalla Nasreldin | 2 | 4 | 1 | 0 | 0 | 7
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 41 | 15 | 86 | 0 | 20 | 162

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Delayed Delivery (HH) | 1
| | Delivery Status | 21
| Product Complaint | Complaint within Warranty | 4
| Refunds and Cancelations | Refunds after Return | 1
| | Return Request Initiation | 1
Customer Services Total | | | 28
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 1
No Answer Total | | | 1
No Answer | No Answer | No Answer | 1
PreSales | Other Enquiry | Offers | 1
| | Store Availability | 8
| Policy Related | Delivery Cost | 2
| | Delivery Time | 1
| Product Related | Product Specification | 16
PreSales Total | | | 28
Grand Total | | | 58

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Jok Kuol | 6 | 0 | 0 | 0 | 0 | 0 | 6
Abu Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 6 | 0 | 0 | 0 | 0 | 0 | 6
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 14 | 0 | 0 | 0 | 0 | 0 | 14

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abu Sufian | 4 | 2 | 1 | 5 | 2 | 13 | 27
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 1 | 1
Waseem Ahemad . Khan | 4 | 3 | 0 | 1 | 3 | 18 | 29
Jok Kuol | 11 | 1 | 1 | 1 | 1 | 5 | 20
Alhamzi Mohammed | 7 | 1 | 1 | 0 | 1 | 4 | 14
Mosab Mohammed Abdalla Nasreldin | 3 | 1 | 0 | 1 | 0 | 2 | 7
Gaurav Payal | 2 | 6 | 2 | 4 | 2 | 6 | 22
Aws Adra | 2 | 2 | 1 | 2 | 0 | 2 | 9
Grand Total | 33 | 16 | 6 | 14 | 9 | 51 | 129

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 5 | 3 | 1 | 0 | 0 | 3 | 12
Murtaza Kutiyanawala | 2 | 0 | 1 | 0 | 0 | 5 | 8
Waseem Ahemad . Khan | 0 | 1 | 1 | 1 | 2 | 8 | 13
Jok Kuol | 0 | 0 | 0 | 1 | 1 | 3 | 5
Abu Sufian | 0 | 0 | 0 | 0 | 0 | 1 | 1
Aws Adra | 2 | 1 | 0 | 1 | 1 | 1 | 6
Gaurav Payal | 0 | 1 | 0 | 1 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 0 | 0 | 0 | 0 | 2
Hasan Nour | 3 | 2 | 0 | 0 | 0 | 0 | 5
Grand Total | 12 | 10 | 3 | 4 | 4 | 21 | 54

Please feel free to reach out for any further clarifications.