Subject: Daily performance summary for LiveSalesman team for May 20th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 21 May 2022 09:05:15 +0530

Please find listed below the performance data for the LiveSalesman team for May 20th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Jok Kuol | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 16 | 3 | 2 | 21
taher Mohammad | 0 | 8 | 17 | 2 | 27
Ali hazzaa | 0 | 5 | 5 | 0 | 10
Abu Sufian | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 1
Abdullah Abuthnain | 0 | 5 | 32 | 1 | 38
Asma Alotaibi | 0 | 1 | 7 | 2 | 10
Hasan Nour | 0 | 0 | 0 | 1 | 1
Ali Ibraheem | 0 | 0 | 2 | 0 | 2
Doaa Almutawa | 0 | 0 | 41 | 12 | 53
Grand Total | 0 | 35 | 107 | 21 | 163

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Damage during delivery | 1
| | Day of Delivery - Status | 5
| | Delayed Delivery (Furniture) | 5
| | Delivery Status | 7
| Product Complaint | Complaint within Warranty | 3
Customer Services Total | | | 21
Live Sales | Pre-Sale | Help in completing the order | 6
| | Help placing new order | 6
| | Live assist | 1
Live Sales Total | | | 13
No Answer Total | | | 14
No Answer | No Answer | No Answer | 14
PreSales | (blank) | (blank) | 2
| Other Enquiry | Offers | 40
PreSales Total | | | 42
Grand Total | | | 90

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Grand Total | 0 | 0 | 0 | 0 | 0 | 0 | 0

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
! Hassan Saeed | 0 | 3 | 1 | 1 | 0 | 8 | 13
Syed Ataullah | 0 | 0 | 0 | 0 | 1 | 1 | 2
Malek Hosan | 1 | 1 | 1 | 0 | 1 | 3 | 7
Naji Shabanh | 3 | 0 | 0 | 4 | 3 | 7 | 17
Doaa Almutawa | 9 | 11 | 7 | 1 | 6 | 14 | 48
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 2 | 6 | 8
Ali hazzaa | 0 | 2 | 0 | 3 | 8 | 37 | 50
Asma Alotaibi | 6 | 1 | 3 | 4 | 3 | 8 | 25
Ali Ibraheem | 0 | 0 | 1 | 0 | 0 | 5 | 6
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 2 | 2
Abdallah Ahmed | 0 | 2 | 0 | 0 | 2 | 6 | 10
Mohad Kmali | 7 | 0 | 0 | 1 | 2 | 9 | 19
Hasan Nour | 3 | 1 | 0 | 1 | 0 | 3 | 8
taher Mohammad | 3 | 2 | 1 | 0 | 1 | 1 | 8
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 3 | 3
Abdullah Abuthnain | 1 | 1 | 0 | 0 | 0 | 1 | 3
Sultan Motawa | 4 | 1 | 0 | 1 | 2 | 1 | 9
Jaber Almarri | 0 | 0 | 0 | 3 | 1 | 1 | 5
Khaled Sufian | 2 | 1 | 0 | 0 | 2 | 2 | 7
Nourah Alfhaid | 1 | 0 | 0 | 0 | 0 | 0 | 1
Jawaher Alfirdaws | 2 | 0 | 0 | 0 | 0 | 0 | 2
Sumayah Alfaifi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 44 | 26 | 14 | 19 | 34 | 118 | 255

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 2 | 1 | 1 | 1 | 0 | 3 | 8
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 2 | 0 | 0 | 0 | 1 | 1 | 4
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 17 | 17
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 1 | 1
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 4 | 2 | 1 | 0 | 0 | 1 | 8
Naji Shabanh | 0 | 0 | 0 | 1 | 0 | 1 | 2
taher Mohammad | 2 | 0 | 0 | 0 | 3 | 1 | 6
! Hassan Saeed | 1 | 0 | 2 | 1 | 2 | 0 | 6
Hasan Nour | 0 | 0 | 1 | 1 | 2 | 0 | 4
Abdullah Abuthnain | 3 | 0 | 1 | 1 | 2 | 0 | 7
Asma Alotaibi | 1 | 3 | 4 | 5 | 0 | 0 | 13
Abdallah Ahmed | 1 | 0 | 0 | 1 | 0 | 0 | 2
Jaber Almarri | 3 | 0 | 2 | 1 | 0 | 0 | 6
Nourah Alfhaid | 2 | 2 | 0 | 0 | 0 | 0 | 4
Wejdan Alotaibi | 3 | 1 | 0 | 0 | 0 | 0 | 4
Sumayah Alfaifi | 2 | 1 | 0 | 0 | 0 | 0 | 3
Yahia Sholkami Taha | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mohad Kmali | 8 | 0 | 0 | 0 | 0 | 0 | 8
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Ali Ibraheem | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 37 | 11 | 12 | 12 | 10 | 27 | 109

Please feel free to reach out for any further clarifications.