Subject: Daily performance summary for LiveSalesman team for May 20th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 21 May 2022 09:01:14 +0530

Please find listed below the performance data for the LiveSalesman team for May 20th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Jok Kuol | 26 | 5 | 14 | 0 | 4 | 49
Aws Adra | 0 | 6 | 16 | 0 | 11 | 33
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Abu Sufian | 2 | 7 | 24 | 0 | 0 | 33
Alhamzi Mohammed | 0 | 1 | 11 | 0 | 0 | 12
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 3 | 3
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 28 | 19 | 65 | 0 | 18 | 130

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Delayed Delivery (HH) | 3
| | Delivery Status | 18
| Product Complaint | Complaint within Warranty | 6
Customer Services Total | | | 27
PreSales | Other Enquiry | Store Availability | 11
| | Website/App Issues | 1
| Product Related | Product Specification | 14
PreSales Total | | | 26
Grand Total | | | 53

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 4 | 0 | 0 | 0 | 0 | 0 | 4
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Jok Kuol | 6 | 0 | 0 | 0 | 0 | 0 | 6
Abu Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 13 | 0 | 0 | 0 | 0 | 0 | 13

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Abu Sufian | 3 | 4 | 2 | 5 | 3 | 11 | 28
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 2 | 2
Waseem Ahemad . Khan | 8 | 1 | 2 | 0 | 2 | 21 | 34
Jok Kuol | 9 | 0 | 1 | 3 | 0 | 6 | 19
Alhamzi Mohammed | 6 | 1 | 1 | 0 | 1 | 5 | 14
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 1 | 1 | 0 | 2 | 5
Gaurav Payal | 7 | 3 | 1 | 5 | 2 | 4 | 22
Aws Adra | 4 | 3 | 3 | 0 | 0 | 2 | 12
Grand Total | 38 | 12 | 11 | 14 | 8 | 53 | 136

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 3 | 1 | 0 | 0 | 0 | 3 | 7
Murtaza Kutiyanawala | 2 | 1 | 0 | 0 | 0 | 5 | 8
Waseem Ahemad . Khan | 1 | 1 | 2 | 3 | 0 | 8 | 15
Jok Kuol | 1 | 0 | 0 | 0 | 1 | 3 | 5
Aws Adra | 3 | 1 | 0 | 1 | 1 | 2 | 8
Abu Sufian | 0 | 0 | 2 | 0 | 0 | 1 | 3
Gaurav Payal | 0 | 1 | 0 | 1 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 1 | 1 | 0 | 0 | 0 | 0 | 2
Hasan Nour | 4 | 0 | 0 | 0 | 0 | 0 | 4
Syed Ataullah | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 17 | 6 | 4 | 5 | 2 | 22 | 56

Please feel free to reach out for any further clarifications.