Subject: Daily performance summary for LiveSalesman team for May 19th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 20 May 2022 09:05:26 +0530

Please find listed below the performance data for the LiveSalesman team for May 19th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 22 | 4 | 26
Asma Alotaibi | 0 | 0 | 21 | 4 | 25
Mohad Kmali | 0 | 10 | 0 | 0 | 10
Hasan Nour | 1 | 1 | 7 | 3 | 12
Abu Sufian | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 5 | 37 | 4 | 46
Abdallah Ahmed | 0 | 2 | 0 | 0 | 2
Ali hazzaa | 0 | 2 | 1 | 0 | 3
Ali Ibraheem | 0 | 3 | 9 | 0 | 12
Jaber Almarri | 0 | 3 | 19 | 0 | 22
Khaled Sufian | 0 | 4 | 11 | 0 | 15
Sumayah Alfaifi | 0 | 1 | 0 | 0 | 1
Syed Ataullah | 0 | 1 | 12 | 0 | 13
Wejdan Alotaibi | 0 | 3 | 0 | 0 | 3
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 0 | 2 | 0 | 2
taher Mohammad | 0 | 0 | 18 | 1 | 19
Jawaher Alfirdaws | 0 | 0 | 0 | 1 | 1
Grand Total | 1 | 35 | 159 | 17 | 212

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 53
| Delivery Related | Damage during delivery | 1
| | Day of Delivery - Status | 4
| | Delayed Delivery (Furniture) | 1
| | Delivery Status | 43
| | Missing items\parts | 1
| | Partial Delivery | 3
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 7
| Refunds and Cancelations | Cancelation | 3
| | Refunds after Return | 2
| | Return Request Initiation | 1
Customer Services Total | | | 120
Live Sales | (blank) | (blank) | 1
| Pre-Sale | Help in completing the order | 5
| | Help placing new order | 5
Live Sales Total | | | 11
No Answer Total | | | 9
No Answer | No Answer | No Answer | 9
PreSales | (blank) | (blank) | 1
| Other Enquiry | Payment Methods | 1
| | Store Location | 1
| Policy Related | Delivery Time | 3
PreSales Total | | | 6
Grand Total | | | 146

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Grand Total | 0 | 0 | 0 | 0 | 0 | 0 | 0

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 2 | 0 | 0 | 4 | 8 | 38 | 52
Syed Ataullah | 0 | 0 | 0 | 1 | 0 | 1 | 2
Malek Hosan | 2 | 1 | 0 | 0 | 1 | 3 | 7
Naji Shabanh | 3 | 0 | 0 | 4 | 2 | 5 | 14
Doaa Almutawa | 9 | 5 | 4 | 4 | 5 | 14 | 41
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 2 | 7 | 9
Asma Alotaibi | 5 | 0 | 4 | 5 | 2 | 8 | 24
Ali Ibraheem | 0 | 1 | 0 | 0 | 0 | 5 | 6
! Hassan Saeed | 1 | 3 | 0 | 1 | 0 | 7 | 12
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 2 | 2
Abdallah Ahmed | 0 | 2 | 0 | 1 | 3 | 5 | 11
Mohad Kmali | 5 | 0 | 0 | 1 | 3 | 8 | 17
Hasan Nour | 2 | 0 | 1 | 0 | 0 | 3 | 6
taher Mohammad | 1 | 2 | 1 | 0 | 1 | 1 | 6
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 3 | 3
Abdullah Abuthnain | 1 | 0 | 0 | 0 | 0 | 1 | 2
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0 | 1 | 1
Sultan Motawa | 4 | 0 | 0 | 3 | 1 | 1 | 9
Jaber Almarri | 0 | 1 | 0 | 3 | 1 | 1 | 6
Khaled Sufian | 2 | 1 | 0 | 0 | 2 | 1 | 6
Nourah Alfhaid | 1 | 0 | 0 | 0 | 0 | 0 | 1
Jawaher Alfirdaws | 3 | 0 | 0 | 0 | 0 | 0 | 3
Sumayah Alfaifi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 42 | 16 | 10 | 27 | 31 | 115 | 241

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 3 | 1 | 0 | 2 | 0 | 2 | 8
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 2 | 0 | 0 | 1 | 0 | 1 | 4
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 17 | 17
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 1 | 1
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 4 | 4 | 0 | 0 | 0 | 1 | 9
! Hassan Saeed | 1 | 2 | 0 | 0 | 2 | 2 | 7
Naji Shabanh | 0 | 0 | 0 | 1 | 0 | 1 | 2
taher Mohammad | 0 | 0 | 0 | 0 | 3 | 1 | 4
Ali Ibraheem | 1 | 0 | 0 | 0 | 0 | 1 | 2
Hasan Nour | 0 | 1 | 0 | 1 | 2 | 0 | 4
Abdullah Abuthnain | 1 | 1 | 1 | 0 | 2 | 0 | 5
Asma Alotaibi | 6 | 1 | 4 | 2 | 0 | 0 | 13
Abdallah Ahmed | 1 | 0 | 0 | 1 | 0 | 0 | 2
Jaber Almarri | 7 | 0 | 2 | 0 | 0 | 0 | 9
Nourah Alfhaid | 4 | 1 | 0 | 0 | 0 | 0 | 5
Wejdan Alotaibi | 4 | 1 | 0 | 0 | 0 | 0 | 5
Sumayah Alfaifi | 4 | 0 | 0 | 0 | 0 | 0 | 4
Yahia Sholkami Taha | 1 | 0 | 0 | 0 | 0 | 0 | 1
Jawaher Alfirdaws | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mohad Kmali | 5 | 0 | 0 | 0 | 0 | 0 | 5
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 47 | 12 | 7 | 8 | 9 | 29 | 112

Please feel free to reach out for any further clarifications.