Subject: Talkdesk Customer Newsletter - May 2022
From: Kieran King - Chief Customer Officer <[email-masked]>
To: [email-masked]
Date: Thu, 19 May 2022 12:00:45 -0500 (CDT)

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Customer Newsletter, May 2022
Our vision. We help companies deliver a better customer experience. We are innovative, creative, and challenge the old status quo in order to help our customers thrive and grow. We have fun shaking up the industry and we’re building a business that’s also a great place to work.

At Talkdesk, our vision acts as our north star. It’s our call to action, our guide for innovation, and our reminder to break the mold. We care deeply about innovating, to give our customers the tools needed to create better experiences for their customers. Talkdesk Workspace <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGEfDxsv5JrHNQXCxmgpkR0cZh9lJfdnC4VZ9sGSUW8TeaeJUbQlY0z1BXw0Dt7q3I0FCXVBNQ=> and Agent Workspace <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGEfDxsv--rCA07Zot3eOF_pudgkyphe-WgOKYLM4ACpHKADL2HtwtDWyKe7VzbqUVtO7yQTPA=> represent a significant step forward in our product innovation: Workspace is designed to act as a unified experience to help boost agent productivity, with hassle-free customization options (integrate with 
third-party apps using clicks, not code), enhanced routing and filtering capabilities, and the option for a personalized UI. Talkdesk Agent Workspace is an enhanced replacement for Main Dialer, which will be retired at the end of June <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGEfDxsvkm3o4wHZUiWVAK15lSEXNYBoIkSJ696K5MMUuYikMzvknOYrxdc_wTRkj889pRgVSA=>. 

We also understand that with innovation comes change. To that end, we have created resources to support successfully making the transition, including a change management toolkit <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGEfDxsv0kOgoYu53a2WjYWqXKXYI-AmpTvXnkn6-WSmlxTrDYw-sGDc8TDSufC2i2gcAjUQac=> with customizable templates to create awareness, enable on-boarding, and 
support the upgrade to Workspace for your agents. Be sure to check out the Upgrades Made Easy <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGEfDxsv-82bvpSgfW2qPF7Zkqn2s1GWE8NSePcAyNWg27qUNQ_tRQrFoWZxtizCHuiTOMDgsQ=> community group to ask your peers and the Talkdesk Product Team questions. This microsite <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGEfDxsv7TM4xg2op2YRSLU509F8BwSF4zerwOMCu6OWNkkuw9pHj9uY8PYPY6HABXV5C1AVOk=> provides all the resources you’ll want to leverage in one spot. We are also hosting a special webinar on Wednesday, May 25 <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGEfDxsvjHKRw9vYDe9fpbbpJTrz1BwNb72baQPZnTOpDxif3p3X-Bqc11-JIoDo-vS1f9iP44=> to answer your questions about Workspace and Agent Workspace, as well as share a step-by-step walkthrough of the upgrade 
process. We are excited about the innovative experience that Talkdesk Workspace and Agent Workspace will bring to your CX program!
Kieran King, Chief Customer Officer
The Summer ‘22 Seasonal Release is coming June 16, and we want to share changes to the program. These updates are based on feedback we received from our customers and are focused on providing greater variety in the types and formats of content used to convey new product release information. 

In our Spring and Fall releases, we will continue to present a live webinar sharing highlights of the most significant new features being released. For our Summer and Winter releases, we will provide a release guide, making it easy for you to zero-in on the areas you most want to learn about, along with short interview videos with subject matter experts highlighting new features. We believe these enhancements will make it even easier for you to take advantage of the continuous innovation coming from Talkdesk. 

Did you know: Talkdesk now offers free versions of our most popular solution add-ons for Workspace users? You can take advantage of advanced AI functionality using Customer Experience Analytics Starter, Agent Assist Starter, and Guardian Starter. For more information, check out page 3 in the Talkdesk Editions summary <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGEfDxsv8NbfF6jqNvxTUrF-hlsRheuYtK5bMwaP9eBcKjyQj9ybi2xAPzYB8b27E3YnRPqFOU=> or contact your CSM for details.
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ASSA ABLOY Global Solutions Hospitality, the hospitality industry leader, reimagines the world of hospitality with ServiceNow integration—plus Talkdesk functionality— to deliver immediate customer support impact. 

As a result of their partnership with Talkdesk, ASSA ABLOY has experienced significant improvements in its ability to handle the growing number of incoming calls. Specifically, the ServiceNow integration has been the key to better call routing and real-time monitoring of wait times in the call queue—all of which have saved valuable time for agents.
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It’s an exciting time to be a member of the Talkdesk Community, with lots of great resources added every week. Be sure to check out some of the newest offerings, including the chance to win a trip to New York City (NYC)! 

	- Interested in learning more about Talkdesk’s unified communication products and integrations? Join the brand new Unified Communications Community Group <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGEfDxsvxJvkZAj9077Omn9x005GTrEyL_YYEGNBcvIfUcyBqim5KY8uebf2qrBaA9Tcphpvm8=> and have direct access to our product experts who can answer your questions.
	- Win a trip to NYC to join us at our Opentalk CX Summit Series 2022 <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGEfDxsvgHZKSV7GOaLc3PrNv5QwbDK3sXSljn5czaUPBhCLlarkpZN4DyU3PxnnL53M-fG8-s=>!! Talkdesk Community is sponsoring a sweepstakes to get you to Opentalk in New York <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGEfDxsvjhFYf29216QFEfYTOLIJ3L4KbtikpRfJowA50cs0nfjjnoBWZsjYIcTf7UF_IYv0Xs=> - one grand prize winner will receive airfare and hotel accommodations for two nights in New York City, PLUS a Talkdesk branded carry-on 
suitcase by Away. Five lucky runners-up will also receive the Away carry-on suitcase. The Sweepstakes is only open to current Talkdesk customers and members of the Community. You must be 21+ to enter and some exclusions may apply. Please see official rules <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGEfDxsv9xHBTD7K01Z5P56OWAdL72BH4DkTFG_1s8AFfps4-ozKPfMBpe8k645sVTx-M0BAh0=> for details.
	- Please join Talkdesk CX Services team members on Thursday, June 2, to discuss some of our newest service resources and offerings available to fit your needs at every stage in your journey with Talkdesk. Register today <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGEfDxsv4pSLzgcNyybEd1llAe7VnjqFYX5Q-dtrWr4E5RWSz5UGveLW4Hv0MUSDZw6GPCZt6U=>.
	- Mark your calendar <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGEfDxsvjHKRw9vYDe9fpbbpJTrz1BwNb72baQPZnTOpDxif3p3X-Bqc11-JIoDo-vS1f9iP44=> for Wednesday, May 25 for the Talkdesk Workspace Upgrade webinar! Talkdesk Customer Success and Product experts guide you through the benefits of Workspace and Agent Workspace. Session will include a step-by-step walk through and live Q&A. In addition, those who attend the duration of the session will receive a $25 meal gift card, and one lucky attendee will also receive two Apple TV 4K hubs, one for you and one to give to an amazing agent!
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It’s been a busy month here at Talkdesk, and we’re thrilled to share the following:

	- Talkdesk strives to build a team of the best CX experts in the industry. Therefore, we’re proud to share that Kieran King, our chief customer officer, earned a 2022 Excellence in Customer Service Award <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGEfDxsvwrEy9p_VqmTLAAS--8RNjWS68uHlfcvYAhxtq-UMWHX_PcC8YdjeEsFmTqV_pf2brs=> for Executive of the Year presented by Business Intelligence Group. Congratulations, Kieran!
	- The nomination process for the 2022 CX Innovator awards opens on May 24. Talkdesk is honored to once again recognize achievement and innovation in CX across categories such as Rookie of the Year, Business Impact, Digital Transformation, and more! Check out the 2021 winners <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGEfDxsv6QpSIMMB4ujMirCUonmdKgPuDtwxCNBDvjy0SW1JJQ_6wmL6SHyT6mHyhn2IpDGgXg=> and watch for information on the application process.
	- Talkdesk wants to help you incentivize your agents to take Agent Workspace training! We’re offering 2 Grand Prize packages that each include a $500 Visa gift card (or regional equivalent) + a Talkdesk swag bundle including a Jabra headset and KOPI self-heating mug! Talkdesk will also select 4 second place winners to receive a $250 Visa gift card plus the swag bundle and 10 third prize winners to receive a $100 Visa gift card plus the swag bundle. Please check out slides 15-17 in the Talkdesk change management toolkit <https://go.talkdesk.com/ODQzLURPRS03MTgAAAGEfDxsvgQz2vW-d0q5wQYWF0swJrKPpCZkFQbW4fpRRVQ8b69Yt4YZwB43Ka9KWZ-Kv74Y9gY=> for templates you can use to let agents know about the upgrade and training incentives!
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