Subject: Tech Support Candidate - Shashi Harit
From: Shashi Harit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 May 2022 09:32:22 -0400

| | Tech Support Test

Name | Shashi Harit
E-mail | [email-masked]
Phone Number | (+91) 8920960560
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rohini sector 1  New delhi 10085
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Senior practitioner | NA | 30K
Previous Employer 1 | NA | Na | Na | Na
Previous Employer 2 | NA | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will take below mentioned steps to troubleshoot website opening error:

1. Check my network connection.
-Reboot my router
-Unplug it, wait for few seconds and then
plug it back
2. Check for error message
-  will determine if its website server issue or
browser issue.
3. Restart browser
4. Try a different web browser.
5. Save all work and restart system.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Put the Bluetooth speaker in pairing mode
Switch on Bluetooth on mobile phone
Tap on Bluetooth speaker name in avilable devices list to pair with mobile phone
Wait for mobile phone to connect
Confirm successful connection

What according to you makes you a good candidate for customer service or technical support job?

According to me following qualities reflects a good customer service or technical support job:

Communication skills
Problem solving skills
Passion and enthusiasm for role
Product knowledge
Attitude

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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