Subject: Tech Support Candidate - Amarjeet Singh
From: Amarjeet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 May 2022 02:50:52 -0400

| | Tech Support Test

Name | Amarjeet Singh
E-mail | [email-masked]
Phone Number | (821) 8218764915
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Microland Ltd | Senior Engineer | 10th June | 32k
Previous Employer 1 | Future Soft Pvt. Ltd | Desktoo Engineer | 9march 2020 | 21k
Previous Employer 2 | Indian Institute of Management Lucknow Noida Campus | IT Support | September 2018 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Ok

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the settings app.
Navigate to connected devices, and turn ON bluetooth.
Select bluetooth to view the options.
Select pair new device.
Look for the Bluetooth speakers name.
Click on it and select pair.

What according to you makes you a good candidate for customer service or technical support job?

Detail knowledge about IT domain.
Effective communication skill.
Patience to listen customer.
Resolve the issue within a time limit.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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