Subject: Daily performance summary for LiveSalesman team for May 18th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 May 2022 09:05:26 +0530

Please find listed below the performance data for the LiveSalesman team for May 18th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 1
Aws Adra | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 16 | 4 | 20
taher Mohammad | 0 | 0 | 15 | 0 | 15
Jok Kuol | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 4 | 6 | 1 | 11
Abdallah Ahmed | 0 | 2 | 0 | 0 | 2
Abdullah Abuthnain | 0 | 4 | 41 | 0 | 45
Hasan Nour | 0 | 1 | 0 | 1 | 2
Jaber Almarri | 0 | 5 | 15 | 0 | 20
Jawaher Alfirdaws | 0 | 1 | 0 | 2 | 3
Khaled Sufian | 0 | 3 | 13 | 2 | 18
Naji Shabanh | 0 | 2 | 5 | 7 | 14
Nourah Alfhaid | 0 | 7 | 0 | 1 | 8
Sumayah Alfaifi | 0 | 4 | 0 | 0 | 4
Wejdan Alotaibi | 0 | 4 | 0 | 1 | 5
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
Yahia Sholkami Taha | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 0 | 1 | 0 | 1
Ali hazzaa | 0 | 0 | 1 | 0 | 1
Asma Alotaibi | 0 | 0 | 11 | 0 | 11
Mohad Kmali | 0 | 2 | 13 | 8 | 23
Syed Ataullah | 0 | 0 | 2 | 0 | 2
Grand Total | 0 | 40 | 139 | 27 | 206

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 51
| Delivery Related | Day of Delivery - Status | 2
| | Delivery Status | 3
| | Missing items\parts | 1
| | Wrong commitments | 1
| Product Complaint | Complaint within Warranty | 2
| Refunds and Cancelations | Cancelation | 2
| | Return item not received | 1
Customer Services Total | | | 63
Live Sales | Pre-Sale | Help in completing the order | 8
| | Help placing new order | 6
Live Sales Total | | | 14
No Answer Total | | | 1
No Answer | No Answer | No Answer | 1
PreSales | Other Enquiry | Website/App Issues | 1
| Product Related | Pricing | 1
| | Product Specification | 3
PreSales Total | | | 5
Grand Total | | | 83

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Grand Total | 0 | 0 | 0 | 0 | 0 | 1 | 1

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 1 | 1 | 0 | 0 | 1 | 2 | 5
Ali hazzaa | 0 | 1 | 1 | 6 | 10 | 44 | 62
Syed Ataullah | 0 | 0 | 0 | 1 | 0 | 1 | 2
Naji Shabanh | 6 | 1 | 0 | 6 | 2 | 7 | 22
Doaa Almutawa | 17 | 12 | 1 | 9 | 5 | 16 | 60
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 4 | 10 | 14
Abdallah Ahmed | 2 | 0 | 1 | 1 | 4 | 8 | 16
Asma Alotaibi | 1 | 9 | 6 | 6 | 2 | 11 | 35
Ali Ibraheem | 0 | 1 | 0 | 1 | 0 | 6 | 8
! Hassan Saeed | 4 | 4 | 0 | 3 | 0 | 8 | 19
Rayan Suliman | 0 | 0 | 0 | 0 | 1 | 2 | 3
Mohad Kmali | 8 | 0 | 1 | 1 | 6 | 10 | 26
Hasan Nour | 1 | 0 | 1 | 0 | 2 | 3 | 7
taher Mohammad | 2 | 2 | 0 | 2 | 1 | 3 | 10
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 3 | 3
Sultan Motawa | 3 | 0 | 0 | 4 | 0 | 3 | 10
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0 | 2 | 2
Abdullah Abuthnain | 2 | 0 | 0 | 1 | 0 | 1 | 4
Khaled Sufian | 3 | 0 | 0 | 1 | 2 | 3 | 9
Jaber Almarri | 1 | 0 | 0 | 3 | 1 | 2 | 7
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 1 | 0 | 1
Amir Aziz | 0 | 3 | 0 | 0 | 0 | 0 | 3
Nourah Alfhaid | 1 | 0 | 0 | 0 | 0 | 0 | 1
Jawaher Alfirdaws | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 54 | 34 | 11 | 45 | 42 | 145 | 331

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ali hazzaa | 0 | 2 | 2 | 2 | 0 | 2 | 8
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 1 | 0 | 0 | 1 | 0 | 1 | 3
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 17 | 17
Doaa Almutawa | 0 | 1 | 0 | 0 | 0 | 2 | 3
Ali Ibraheem | 2 | 0 | 0 | 0 | 0 | 1 | 3
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Saeed | 0 | 4 | 0 | 1 | 2 | 1 | 8
Naji Shabanh | 0 | 1 | 0 | 2 | 0 | 1 | 4
taher Mohammad | 0 | 1 | 0 | 2 | 1 | 1 | 5
Hasan Nour | 0 | 1 | 0 | 2 | 1 | 0 | 4
Abdullah Abuthnain | 7 | 2 | 1 | 2 | 0 | 0 | 12
Asma Alotaibi | 5 | 3 | 5 | 1 | 0 | 0 | 14
Abdallah Ahmed | 0 | 0 | 1 | 0 | 0 | 0 | 1
Mohad Kmali | 1 | 1 | 0 | 0 | 0 | 0 | 2
Jaber Almarri | 8 | 2 | 0 | 0 | 0 | 0 | 10
Khaled Sufian | 8 | 1 | 0 | 0 | 0 | 0 | 9
Sumayah Alfaifi | 7 | 0 | 0 | 0 | 0 | 0 | 7
Nourah Alfhaid | 6 | 0 | 0 | 0 | 0 | 0 | 6
Wejdan Alotaibi | 3 | 0 | 0 | 0 | 0 | 0 | 3
Jawaher Alfirdaws | 2 | 0 | 0 | 0 | 0 | 0 | 2
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Yahia Sholkami Taha | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 53 | 19 | 9 | 13 | 4 | 28 | 126

Please feel free to reach out for any further clarifications.