Subject: Daily performance summary for LiveSalesman team for May 18th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 19 May 2022 09:01:31 +0530

Please find listed below the performance data for the LiveSalesman team for May 18th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 16 | 2 | 8 | 0 | 9 | 35
Aws Adra | 0 | 1 | 10 | 0 | 1 | 12
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 12 | 2 | 6 | 0 | 5 | 25
Alhamzi Mohammed | 0 | 2 | 22 | 0 | 4 | 28
Gaurav Payal | 0 | 7 | 49 | 0 | 0 | 56
Waseem Ahemad . Khan | 0 | 4 | 21 | 0 | 0 | 25
Malek Hosan | 0 | 0 | 0 | 3 | 0 | 3
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 2 | 2
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Jawaher Alfirdaws | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Sumayah Alfaifi | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 1
Yahia Sholkami Taha | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 28 | 18 | 116 | 3 | 23 | 188

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 21
| Delivery Related | Day of Delivery - Status | 2
| | Delivery Status | 21
| Product Complaint | (blank) | 2
| | Complaint within Warranty | 15
| Refunds and Cancelations | Cancelation | 1
| | Refund for Other reason | 1
| | Return Request Initiation | 1
Customer Services Total | | | 64
No Answer | No Answer | No Answer | 8
No Answer Total | | | 8
PreSales | (blank) | (blank) | 4
| Other Enquiry | (blank) | 1
| | Payment Methods | 1
| | Store Availability | 5
| | Using Shukran Points | 1
| | Website/App Issues | 2
| Product Related | Pricing | 1
| | Product Specification | 17
PreSales Total | | | 32
Grand Total | | | 104

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 17 | 7 | 3 | 16 | 1 | 0 | 44
Malek Hosan | 0 | 0 | 0 | 2 | 0 | 0 | 2
Amir Aziz | 0 | 2 | 1 | 1 | 0 | 0 | 4
Abu Sufian | 1 | 3 | 5 | 0 | 0 | 0 | 9
Jok Kuol | 8 | 0 | 3 | 0 | 0 | 0 | 11
Hasan Nour | 0 | 3 | 1 | 0 | 0 | 0 | 4
Syed Ataullah | 0 | 1 | 0 | 0 | 0 | 0 | 1
Alhamzi Mohammed | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 26 | 17 | 13 | 19 | 1 | 0 | 76

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 2 | 2 | 0 | 2 | 2 | 8 | 16
Waseem Ahemad . Khan | 5 | 2 | 1 | 4 | 2 | 19 | 33
Jok Kuol | 1 | 1 | 1 | 3 | 0 | 6 | 12
Abu Sufian | 6 | 1 | 3 | 7 | 3 | 11 | 31
Mosab Mohammed Abdalla Nasreldin | 2 | 1 | 0 | 1 | 0 | 2 | 6
Aws Adra | 3 | 4 | 0 | 1 | 0 | 3 | 11
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 1 | 1
Gaurav Payal | 9 | 1 | 2 | 3 | 3 | 4 | 22
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Grand Total | 28 | 12 | 7 | 21 | 10 | 55 | 133

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 3 | 0 | 0 | 0 | 0 | 3 | 6
Murtaza Kutiyanawala | 2 | 0 | 0 | 0 | 0 | 4 | 6
Aws Adra | 3 | 0 | 1 | 1 | 1 | 4 | 10
Waseem Ahemad . Khan | 4 | 2 | 0 | 3 | 2 | 8 | 19
Jok Kuol | 1 | 0 | 0 | 0 | 1 | 5 | 7
Abu Sufian | 0 | 2 | 1 | 0 | 0 | 1 | 4
Gaurav Payal | 0 | 0 | 0 | 1 | 0 | 0 | 1
Amir Aziz | 0 | 0 | 1 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 4 | 0 | 0 | 0 | 0 | 0 | 4
Hasan Nour | 2 | 0 | 0 | 0 | 0 | 0 | 2
Yahia Sholkami Taha | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 20 | 4 | 3 | 5 | 4 | 25 | 61

Please feel free to reach out for any further clarifications.