Subject: Fw: New task for the team
From: Saurabh Dadu <[email-masked]>
To: Ashish Dabral <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Date: Wed, 18 May 2022 15:02:56 +0000

Ashish- please discuss with Subir how long would it take for each of these tickets.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Natalia Brudek <[email-masked]>
Sent: 18 May 2022 6:02 PM
To: Saurabh Dadu <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>; [email-masked] <[email-masked]>
Subject: Re: New task for the team

H Saurabh,

The task is about providing Kenzo returns shipping advice to DHL when the document was missing from the return shipment or when there has been some update made on the document and DHL was not in the loop of the change.
DHL sends the generic email to us asking for the import details and all the agent would need to do is to download the file from Extranet.
I am attaching more detailed instructions to this email. Your agents can also find these instructions in our Guru article<https://app.getguru.com/card/Tn8oBMRc/Providing-missing-return-documents-to-DHL> if they have credentials.

Currently we receive approximately 20-30 tickets of that sort every two days. One ticket shouldn't take longer than 2-3 minutes.

In case you may have any further questions, please let me know.

On Wed, May 18, 2022 at 12:59 PM Saurabh Dadu <[email-masked]<mailto:[email-masked]>> wrote:
Hi Kasia,

You can discuss directly with me. Are you available for a call today.

Kind regards,

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Sent: 18 May 2022 4:27 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: New task for the team

Sent from my iPhone

Begin forwarded message:

From: Kasia Roth <[email-masked]<mailto:[email-masked]>>
Date: 18 May 2022 at 16:20:35 GMT+5:30
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Cc: Natalia Brudek <[email-masked]<mailto:[email-masked]>>
Subject: New task for the team

Hi Deeksha,

We have identified a new simple task which could be managed by your team.
It is similar to the Notifications task.

@Natalia Brudek<mailto:[email-masked]> in CC will have more details on the volumes and the duration of the task.

How could we go about outsourcing it to you?
Thank you!

--
Kind Regards,
Kasia Roth

Customer Experience and Partnerships Director
[https://ci3.googleusercontent.com/mail-sig/AIorK4wa98DIykeDUd1kEFokeaAwv5EsGRy8pl0nUhUUNyD7Np8-cps3xL3naY8gDZa1NjaeYc8R53A]<http://merchants.glopal.com>
Mobile: +33 7 78 10 34 71
Book a meeting with me here<https://meetings.hubspot.com/kasia-roth>

Our wonderful Customer Care team is available at: help.glopal.com<http://help.glopal.com>

--
Kind Regards,

Natalia Brudek
L2 Support Specialist

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