Subject: Daily performance summary for LiveSalesman team for May 17th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 May 2022 09:05:24 +0530

Please find listed below the performance data for the LiveSalesman team for May 17th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 2 | 7 | 4 | 13
taher Mohammad | 0 | 4 | 13 | 0 | 17
Abu Sufian | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Jawaher Alfirdaws | 0 | 4 | 0 | 0 | 4
Abdullah Abuthnain | 0 | 6 | 27 | 1 | 34
Nourah Alfhaid | 0 | 5 | 0 | 0 | 5
Wejdan Alotaibi | 0 | 2 | 0 | 0 | 2
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 1 | 8 | 1 | 10
Abdallah Ahmed | 0 | 1 | 0 | 0 | 1
Ali Ibraheem | 0 | 1 | 3 | 0 | 4
Amir Aziz | 0 | 4 | 0 | 0 | 4
Hasan Nour | 0 | 1 | 0 | 0 | 1
Jaber Almarri | 0 | 9 | 16 | 0 | 25
Khaled Sufian | 0 | 7 | 1 | 0 | 8
Mohad Kmali | 0 | 3 | 0 | 1 | 4
Sumayah Alfaifi | 0 | 5 | 0 | 0 | 5
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 0
Yahia Sholkami Taha | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 0 | 2 | 1 | 3
Doaa Almutawa | 0 | 0 | 42 | 20 | 62
Naji Shabanh | 0 | 0 | 5 | 0 | 5
Syed Ataullah | 0 | 0 | 1 | 1 | 2
Grand Total | 0 | 55 | 125 | 29 | 209

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 28
| Delivery Related | Delayed Delivery (Furniture) | 2
| | Delivery Status | 27
| | Missing items\parts | 2
| Product Complaint | Complaint within Warranty | 5
| Refunds and Cancelations | Return Request Initiation | 1
Customer Services Total | | | 65
Live Sales | Pre-Sale | Help in completing the order | 4
| | Help placing new order | 3
| | Live assist | 2
Live Sales Total | | | 9
No Answer Total | | | 6
No Answer | No Answer | No Answer | 6
PreSales | Other Enquiry | Offers | 46
| Product Related | Product Specification | 1
PreSales Total | | | 47
Grand Total | | | 127

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 1 | 0 | 0 | 1
Grand Total | 0 | 0 | 0 | 1 | 0 | 1 | 2

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 2 | 0 | 0 | 0 | 1 | 3 | 6
Ali hazzaa | 0 | 0 | 4 | 7 | 8 | 49 | 68
Ali Ibraheem | 1 | 0 | 0 | 1 | 2 | 6 | 10
Naji Shabanh | 2 | 0 | 6 | 6 | 1 | 10 | 25
Doaa Almutawa | 28 | 9 | 0 | 19 | 3 | 16 | 75
Mohiuddin Lsm | 0 | 0 | 0 | 1 | 8 | 12 | 21
Abdallah Ahmed | 2 | 0 | 1 | 3 | 2 | 9 | 17
Asma Alotaibi | 1 | 11 | 7 | 6 | 0 | 10 | 35
! Hassan Saeed | 8 | 0 | 1 | 2 | 0 | 5 | 16
Mohad Kmali | 1 | 0 | 1 | 4 | 3 | 12 | 21
Rayan Suliman | 0 | 0 | 0 | 0 | 1 | 2 | 3
taher Mohammad | 3 | 1 | 2 | 0 | 2 | 4 | 12
Hasan Nour | 0 | 1 | 0 | 0 | 3 | 3 | 7
Abdullah Otaibi | 0 | 0 | 0 | 0 | 0 | 3 | 3
Sultan Motawa | 5 | 0 | 0 | 5 | 0 | 4 | 14
Abdullah Abuthnain | 1 | 1 | 0 | 1 | 0 | 1 | 4
Khaled Sufian | 1 | 0 | 0 | 2 | 2 | 3 | 8
Jaber Almarri | 2 | 0 | 1 | 2 | 0 | 2 | 7
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0 | 1 | 1
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 1 | 0 | 1
Jok Kuol | 0 | 0 | 0 | 1 | 0 | 0 | 1
Amir Aziz | 3 | 0 | 0 | 0 | 0 | 0 | 3
Sumayah Alfaifi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 62 | 23 | 23 | 60 | 37 | 155 | 360

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Doaa Almutawa | 1 | 0 | 1 | 0 | 0 | 5 | 7
Ali hazzaa | 3 | 0 | 1 | 1 | 1 | 3 | 9
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 0 | 0 | 0 | 1 | 0 | 1 | 2
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 17 | 17
Ali Ibraheem | 2 | 0 | 0 | 0 | 0 | 2 | 4
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Saeed | 4 | 0 | 0 | 1 | 2 | 2 | 9
Naji Shabanh | 0 | 1 | 2 | 0 | 0 | 1 | 4
taher Mohammad | 3 | 0 | 0 | 3 | 0 | 1 | 7
Hasan Nour | 1 | 0 | 0 | 3 | 1 | 0 | 5
Jaber Almarri | 10 | 2 | 0 | 1 | 0 | 0 | 13
Abdullah Abuthnain | 7 | 1 | 0 | 3 | 0 | 0 | 11
Syed Ataullah | 1 | 0 | 0 | 1 | 0 | 0 | 2
Asma Alotaibi | 1 | 9 | 3 | 0 | 0 | 0 | 13
Abdallah Ahmed | 0 | 0 | 1 | 0 | 0 | 0 | 1
Mohad Kmali | 0 | 1 | 0 | 0 | 0 | 0 | 1
Khaled Sufian | 13 | 0 | 0 | 0 | 0 | 0 | 13
Sumayah Alfaifi | 5 | 0 | 0 | 0 | 0 | 0 | 5
Nourah Alfhaid | 3 | 0 | 0 | 0 | 0 | 0 | 3
Jawaher Alfirdaws | 2 | 0 | 0 | 0 | 0 | 0 | 2
Wejdan Alotaibi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Sultan Motawa | 2 | 0 | 0 | 0 | 0 | 0 | 2
Amir Aziz | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 62 | 14 | 8 | 14 | 4 | 34 | 136

Please feel free to reach out for any further clarifications.