Subject: Daily performance summary for LiveSalesman team for May 17th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 18 May 2022 09:01:31 +0530

Please find listed below the performance data for the LiveSalesman team for May 17th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Aws Adra | 0 | 7 | 24 | 0 | 6 | 37
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Abu Sufian | 1 | 5 | 37 | 0 | 0 | 43
Mosab Mohammed Abdalla Nasreldin | 18 | 0 | 0 | 0 | 4 | 22
Jok Kuol | 9 | 0 | 17 | 0 | 2 | 28
Jawaher Alfirdaws | 0 | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Gaurav Payal | 0 | 4 | 44 | 0 | 6 | 54
Waseem Ahemad . Khan | 0 | 1 | 14 | 0 | 14 | 29
Malek Hosan | 0 | 0 | 0 | 6 | 0 | 6
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 1 | 1
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
Sumayah Alfaifi | 0 | 0 | 0 | 0 | 0 | 0
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 1 | 1
Yahia Sholkami Taha | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 28 | 17 | 136 | 6 | 35 | 222

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 12
| Delivery Related | Day of Delivery - Status | 3
| | Delivery Status | 30
| | Missing items\parts | 1
| Product Complaint | Complaint within Warranty | 9
| Refunds and Cancelations | Cancelation | 2
| | Refund for Other reason | 2
| | Refunds after Return | 1
Customer Services Total | | | 60
No Answer | No Answer | No Answer | 2
No Answer Total | | | 2
PreSales | (blank) | (blank) | 3
| Other Enquiry | Offers | 4
| | Store Availability | 13
| | Store Location | 1
| | Using Shukran Points | 1
| | Website/App Issues | 1
| Product Related | (blank) | 1
| | Product Specification | 44
PreSales Total | | | 68
Grand Total | | | 130

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 13 | 9 | 10 | 7 | 1 | 0 | 40
Jok Kuol | 9 | 3 | 0 | 3 | 0 | 0 | 15
Malek Hosan | 0 | 0 | 0 | 3 | 0 | 0 | 3
Amir Aziz | 1 | 2 | 1 | 0 | 0 | 0 | 4
Abu Sufian | 2 | 6 | 1 | 0 | 0 | 0 | 9
Hasan Nour | 3 | 1 | 0 | 0 | 0 | 0 | 4
Syed Ataullah | 0 | 1 | 0 | 0 | 0 | 0 | 1
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 29 | 22 | 12 | 13 | 1 | 0 | 77

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 2 | 0 | 0 | 3 | 0 | 9 | 14
Waseem Ahemad . Khan | 1 | 3 | 1 | 4 | 2 | 21 | 32
Jok Kuol | 1 | 2 | 1 | 3 | 1 | 7 | 15
Abu Sufian | 6 | 1 | 7 | 5 | 2 | 12 | 33
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 1 | 0 | 0 | 2 | 3
Aws Adra | 3 | 3 | 0 | 2 | 0 | 5 | 13
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 1 | 1
Gaurav Payal | 5 | 1 | 1 | 2 | 5 | 4 | 18
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Grand Total | 18 | 10 | 11 | 19 | 10 | 62 | 130

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 1 | 0 | 0 | 0 | 0 | 4 | 5
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 1 | 2 | 4
Aws Adra | 3 | 1 | 1 | 1 | 0 | 3 | 9
Waseem Ahemad . Khan | 6 | 2 | 2 | 3 | 1 | 8 | 22
Jok Kuol | 0 | 0 | 1 | 1 | 0 | 5 | 7
Abu Sufian | 2 | 1 | 0 | 0 | 0 | 1 | 4
Mosab Mohammed Abdalla Nasreldin | 3 | 1 | 1 | 0 | 0 | 0 | 5
Gaurav Payal | 2 | 0 | 1 | 0 | 0 | 0 | 3
Amir Aziz | 0 | 0 | 1 | 0 | 0 | 0 | 1
Yahia Sholkami Taha | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 19 | 5 | 7 | 5 | 2 | 23 | 61

Please feel free to reach out for any further clarifications.