Subject: Yonyx V11 - Handoff/Return and Data Connector
From: Yonyx Team <[email-masked]>
To: Ashish <[email-masked]>
Date: Tue, 17 May 2022 16:00:14 +0000
List-Id: 7c9d8327afe30e2ddeeb06ab5mc list <7c9d8327afe30e2ddeeb06ab5.252385.list-id.mcsv.net>

Yes it absolutely works together seamlessly!

View this email in your browser (https://mailchi.mp/yonyx/v11-handoff-return-2?e=1c46a80945)

** V11 - Handoff / Return and Data Connector
Yes! This new feature will absolutely work with Yonyx Data Connector.
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Dear Customer
The Handoff / Return feature (coming soon with Yonyx V11) is designed to work with Yonyx Data Connector.  So whether you are using Yonyx Data Connector with Salesforce (https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3u00000PsSm8EAF) , or with a home-grown system, you will be able to use Handoff/Return feature to manage complexity of your guides. Here are an example below:

E.g. Objection Handling in a Sales Script

https://corp.yonyx.com/
* Say you have multiple Yonyx sales scripts for different campaigns.
* Now imagine having a central "objection handling" guide that has rebuttals for frequent customer objections across all campaigns. This guide may be maintained / updated by a specialist "objection handler" Author for use across multiple campaigns.
* At various steps through out a campaign guide, Author can now add Handoffs to the "objection handling" guide. By passing along one or multiple placeholders from the campaign guide to the "objection handling" guide, and setting auto-traverse conditions (https://training.yonyx.com/y/conversation/?id=964cd170-7641-11ea-92be-4201c0a80152〈=en) in the "objection handling" guide, an Agent can automatically be directed to a specific node for a given objection.
* Placeholder values captured via the Yonyx Data Connector can thus be passed along to the "objection handling" guide.
* After handling the objection, Agent returns back to the node of the campaign guide, from where he/she had been handed off to the objection guide.
* Any updates to placeholders made while traversing through the objection handling guide, are also returned back to the campaign guide, and can be written back to CRM via Yonyx Data Connector.
* Analytics for the "objection handling" guide can tell you how effective each node has been across all campaigns that hand off Agents to it!

More use cases for Handoff / Return with Data Connector - Coming soon!

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Thank You for your ongoing support!
Team Yonyx
** http://corp.yonyx.com (http://corp.yonyx.com/)

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