Subject: Tech Support Candidate - Uma Agrahari
From: Uma Agrahari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 May 2022 11:11:34 -0400

| | Tech Support Test

Name | Uma Agrahari
E-mail | [email-masked]
Phone Number | (91) 8889074155
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Bhopal
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Big data- SQL

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | UST Global | associ. Software Engineer | | 29K
Previous Employer 1 | NA | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will try the following steps-

1- will check the internet connection first
2- check the website is down or not
3- manually type the URL of website in the search option
4- Restart my laptop and again connect with internet
5-clear browser cache, history and cookies.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Go to bluetooth setting and turn on the Bluetooth
2- Search for the Deviceor tap pair new device
3- select the device name
4- and connect .

What according to you makes you a good candidate for customer service or technical support job?

1-first try to find out the error and fix that.
2-give the proper response through Emal/Call.
3-quick response
4-show to customer that you understand their problem and give the best options and recommendations to help the customer satisfy their needs.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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