Subject: Daily performance summary for LiveSalesman team for May 16th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 May 2022 09:05:28 +0530

Please find listed below the performance data for the LiveSalesman team for May 16th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 2 | 22 | 1 | 25
Sultan Motawa | 0 | 2 | 7 | 4 | 13
! Hassan Saeed | 0 | 6 | 6 | 3 | 15
Nourah Alfhaid | 0 | 1 | 0 | 0 | 1
Ali hazzaa | 0 | 5 | 8 | 0 | 13
Abu Sufian | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 2 | 0 | 4 | 6
Ali Ibraheem | 0 | 1 | 10 | 0 | 11
Jaber Almarri | 0 | 6 | 22 | 0 | 28
Jawaher Alfirdaws | 0 | 1 | 0 | 0 | 1
Khaled Sufian | 0 | 8 | 19 | 0 | 27
Malek Hosan | 0 | 2 | 4 | 0 | 6
Sumayah Alfaifi | 0 | 1 | 0 | 0 | 1
Syed Ataullah | 0 | 4 | 0 | 0 | 4
Wejdan Alotaibi | 0 | 1 | 0 | 0 | 1
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 51 | 9 | 60
Jok Kuol | 0 | 0 | 0 | 0 | 0
Grand Total | 0 | 42 | 149 | 21 | 212

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 45
| Delivery Related | Damage during delivery | 3
| | Day of Delivery - Status | 8
| | Delayed Delivery (Furniture) | 5
| | Delivery Status | 17
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 2
| Refunds and Cancelations | Refund for Other reason | 2
Customer Services Total | | | 83
Live Sales | Pre-Sale | Help in completing the order | 10
| | Help placing new order | 4
Live Sales Total | | | 14
No Answer Total | | | 10
No Answer | No Answer | No Answer | 10
PreSales | (blank) | (blank) | 5
| Other Enquiry | Offers | 39
| Policy Related | Return Policy | 2
PreSales Total | | | 46
Grand Total | | | 153

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 1 | 0 | 0 | 1
Grand Total | 0 | 0 | 0 | 1 | 0 | 1 | 2

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 1 | 1 | 0 | 1 | 0 | 3 | 6
Ali hazzaa | 0 | 1 | 6 | 4 | 7 | 51 | 69
Naji Shabanh | 2 | 3 | 6 | 4 | 1 | 10 | 26
Doaa Almutawa | 29 | 5 | 3 | 20 | 1 | 15 | 73
Mohiuddin Lsm | 0 | 0 | 0 | 3 | 6 | 12 | 21
Abdallah Ahmed | 5 | 1 | 1 | 2 | 2 | 12 | 23
Asma Alotaibi | 12 | 8 | 7 | 4 | 0 | 10 | 41
Ali Ibraheem | 0 | 0 | 0 | 1 | 3 | 4 | 8
! Hassan Saeed | 11 | 2 | 1 | 2 | 0 | 7 | 23
Mohad Kmali | 0 | 2 | 0 | 4 | 3 | 13 | 22
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 1 | 1 | 2
Rayan Suliman | 0 | 0 | 0 | 0 | 1 | 2 | 3
taher Mohammad | 5 | 0 | 2 | 3 | 0 | 5 | 15
Hasan Nour | 2 | 1 | 0 | 0 | 3 | 2 | 8
Abdullah Otaibi | 0 | 0 | 0 | 1 | 0 | 3 | 4
Sultan Motawa | 4 | 0 | 3 | 3 | 0 | 4 | 14
Abdullah Abuthnain | 2 | 0 | 1 | 1 | 0 | 1 | 5
Khaled Sufian | 0 | 0 | 0 | 4 | 3 | 3 | 10
Jaber Almarri | 0 | 0 | 3 | 1 | 0 | 2 | 6
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0 | 1 | 1
Jok Kuol | 0 | 0 | 0 | 1 | 0 | 0 | 1
Syed Ataullah | 0 | 1 | 0 | 0 | 0 | 0 | 1
Amir Aziz | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 77 | 25 | 33 | 59 | 31 | 161 | 386

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Doaa Almutawa | 1 | 0 | 2 | 0 | 0 | 5 | 8
Ali hazzaa | 3 | 1 | 0 | 1 | 0 | 4 | 9
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 1 | 0 | 0 | 1 | 0 | 1 | 3
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 17 | 17
Asma Alotaibi | 11 | 8 | 1 | 1 | 0 | 1 | 22
Naji Shabanh | 0 | 0 | 2 | 0 | 0 | 2 | 4
Ali Ibraheem | 1 | 0 | 0 | 0 | 0 | 2 | 3
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Saeed | 6 | 0 | 0 | 1 | 2 | 2 | 11
Khaled Sufian | 11 | 0 | 1 | 0 | 0 | 1 | 13
taher Mohammad | 4 | 0 | 0 | 3 | 1 | 0 | 8
Hasan Nour | 1 | 0 | 1 | 2 | 1 | 0 | 5
Jaber Almarri | 9 | 2 | 0 | 1 | 0 | 0 | 12
Abdullah Abuthnain | 7 | 1 | 0 | 4 | 0 | 0 | 12
Syed Ataullah | 5 | 0 | 0 | 1 | 0 | 0 | 6
Abdallah Ahmed | 0 | 2 | 0 | 0 | 0 | 0 | 2
Mohad Kmali | 3 | 0 | 0 | 0 | 0 | 0 | 3
Sumayah Alfaifi | 2 | 0 | 0 | 0 | 0 | 0 | 2
Nourah Alfhaid | 1 | 0 | 0 | 0 | 0 | 0 | 1
Jawaher Alfirdaws | 1 | 0 | 0 | 0 | 0 | 0 | 1
Sultan Motawa | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 68 | 14 | 7 | 15 | 4 | 37 | 145

Please feel free to reach out for any further clarifications.