Subject: Daily performance summary for LiveSalesman team for May 16th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 17 May 2022 09:01:58 +0530

Please find listed below the performance data for the LiveSalesman team for May 16th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 12 | 0 | 0 | 0 | 0 | 12
Aws Adra | 0 | 4 | 28 | 0 | 8 | 40
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Nourah Alfhaid | 0 | 0 | 0 | 0 | 0 | 0
Ali hazzaa | 0 | 0 | 0 | 0 | 0 | 0
Abu Sufian | 14 | 4 | 44 | 0 | 0 | 62
Alhamzi Mohammed | 0 | 4 | 12 | 0 | 2 | 18
Gaurav Payal | 0 | 2 | 51 | 0 | 7 | 60
Waseem Ahemad . Khan | 0 | 2 | 10 | 0 | 8 | 20
Amir Aziz | 0 | 0 | 0 | 1 | 0 | 1
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Jaber Almarri | 0 | 0 | 0 | 0 | 0 | 0
Jawaher Alfirdaws | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Sumayah Alfaifi | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Wejdan Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 1
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 7 | 0 | 0 | 0 | 0 | 7
Grand Total | 33 | 16 | 145 | 1 | 26 | 221

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 10
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 3
| | Delayed Delivery (HH) | 2
| | Delivery Status | 31
| Product Complaint | Complaint within Warranty | 7
| Refunds and Cancelations | Refunds after Return | 1
| | Return Request Initiation | 1
Customer Services Total | | | 56
No Answer | No Answer | No Answer | 5
No Answer Total | | | 5
PreSales | (blank) | (blank) | 2
| Other Enquiry | Offers | 1
| | Payment Methods | 1
| | Store Location | 2
| Policy Related | Delivery Cost | 2
| Product Related | Combo | 1
| | Product Specification | 44
PreSales Total | | | 53
Grand Total | | | 114

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 9 | 3 | 16 | 1 | 1 | 0 | 30
Jok Kuol | 7 | 3 | 0 | 3 | 0 | 0 | 13
Malek Hosan | 0 | 0 | 2 | 1 | 0 | 0 | 3
Amir Aziz | 2 | 1 | 1 | 0 | 0 | 0 | 4
Abu Sufian | 4 | 5 | 0 | 0 | 0 | 0 | 9
Hasan Nour | 3 | 1 | 0 | 0 | 0 | 0 | 4
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 27 | 13 | 19 | 5 | 1 | 0 | 65

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 4 | 0 | 0 | 3 | 2 | 7 | 16
Waseem Ahemad . Khan | 3 | 3 | 2 | 3 | 2 | 21 | 34
Jok Kuol | 2 | 1 | 3 | 3 | 0 | 7 | 16
Abu Sufian | 5 | 4 | 3 | 5 | 3 | 10 | 30
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 1 | 0 | 0 | 2 | 3
Aws Adra | 5 | 0 | 0 | 2 | 1 | 4 | 12
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 1 | 1
Gaurav Payal | 4 | 1 | 2 | 2 | 7 | 2 | 18
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Grand Total | 23 | 9 | 11 | 18 | 15 | 55 | 131

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 1 | 0 | 0 | 0 | 0 | 4 | 5
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 1 | 2 | 4
Waseem Ahemad . Khan | 3 | 0 | 4 | 4 | 1 | 10 | 22
Jok Kuol | 0 | 2 | 0 | 1 | 1 | 6 | 10
Aws Adra | 2 | 1 | 0 | 2 | 1 | 1 | 7
Abu Sufian | 2 | 1 | 0 | 0 | 0 | 1 | 4
Mosab Mohammed Abdalla Nasreldin | 2 | 1 | 2 | 0 | 0 | 0 | 5
Gaurav Payal | 1 | 0 | 1 | 0 | 0 | 0 | 2
Amir Aziz | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 12 | 6 | 7 | 7 | 4 | 24 | 60

Please feel free to reach out for any further clarifications.