Subject: Tech Support Candidate - Alok Singh
From: Alok Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 May 2022 07:58:11 -0400

| | Tech Support Test

Name | Alok Singh
E-mail | [email-masked]
Phone Number | (91) 9818394605
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Saket, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Programming, SQL

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Global solution | Senior Support Engineer | 28-02-2022 | 90000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.
2.Open your browser. In the address bar at the top, type in , then push Enter or Return. Make sure you're able to load Google.com. Once this loads, make sure you're able to search. Type something in the Search box, then select Google Search. Make sure search results load properly. If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.
3.It's a good idea to test if the site you're trying to access is down for everyone, or just you. There's a website that facilitates doing just that!
Open your preferred browser, and visit a website checker page, such as "Down for Everyone or Just Me". On the site, type in the website address you're having problems reaching, then then push Enter or Return. Look at the result from the site, to determine if the site is down.
4. Check for the gateway of SSL and DNS server record and check if ports are working fine.
5. try to access with some other device and check for error code if occured.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth of the mobile phone and  scan for the available devices.
2. Press and hold the speaker's pairing button and see if indicated LED starts blinking.
3.  Once the list of available devices appears choose the one which has the speaker's bluetooth name.
4. Select the speaker's bluetooth name on the mobile phone and it will get connected with a beep sound and constant LED indicator can be seen on the bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

According to me possessing the below mentioned qualities will make a good candidate for technical support job :

1. Good understanding of technical terms related to OS, Networking, Desktop Troubleshooting and hardware.
2. High level of consistency
3.Knowledge of Database, O365,Slack ,WebEx,  Citrix, Avaya, DSA(Dell Support System), Salesforce (CRM) and Zoom.
4.Ability to Use Positive Language
5.Clear Communication Skills
6.Self-Control
7.Taking Responsibility
8.Patience

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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