Subject: English Language Test - Nikita Wadhawan
From: Nikita Wadhawan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 May 2022 07:51:32 -0400

| | Foreign Language Screening Test

Name | Nikita Wadhawan    /  (91) 8595640838    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

We are extremely sorry for the inconvenience that you have faced. The order has already been shipped from our end to the courier company but it seems like the address provided is wrong. We request you to kindly provide us your full address with area pin code.

Thank you
Your's sincerely
Nikita Wadhawan
Live salesman

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

We are extremely sorry for the inconvenience that you have faced. We will replace the cabinet for you. Tomorrow morning, our agent will come and replace it for you.

Homebox Team.

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