Subject: Tech Support Candidate - Rahul Chaturvedi
From: Rahul Chaturvedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 May 2022 04:09:59 -0400

| | Tech Support Test

Name | Rahul Chaturvedi
E-mail | [email-masked]
Phone Number | (91) 7838866886
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | CyberVoice Solutions | Sr. Customer Service Representative | Oct 2021 | 45K
Previous Employer 2 | Dial for IT Solutions | Customer Service Representative | Dec 2018 | 35K

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, I will check the error details. There can be several reasons for a webpage not opening on a browser. So I will take the common scenario - Page cannot be displayed. Here are the troubleshooting steps that I will take as a computer user:
1. I will check whether I am connected to the Wireless/Wired Internet connection.
2. I will try to open the website in incognito mode
3. I will try to open a different website
4. I will check the ping command in CMD
5. I will check the connection settings in the Internet Properties(inetcpl.cpl)
6. I will try to clear the DNS cache (ipconfig /flushdns | ipconfig /registerdns)
7. I will try to get a new IP address (ipconfig /release | ipconfig /renew)
8. I will then check the router/modem
If the issue persists, I will contact the Internet service provider

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn the Bluetooth speaker on
2.Turn the bluetooth ON on your phone
3. Select "Pair new device"
4. Wait for the Bluetooth speaker to appear on the list
5. Select the speaker and hear the confirmation sound

What according to you makes you a good candidate for customer service or technical support job? | I believe that I am the best candidate for this position because of my extensive customer service and management experience and my ability to adapt to any situation. I have a passion for success and a goal-oriented demeanor that would push me to accomplish my set tasks. Also, with my personable character, I can work well and communicate with others to contribute to team efforts. In all that I do, I would strive to advance the company, and I feel that my previous work experience proves that.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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