Subject: Daily performance summary for LiveSalesman team for May 15th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 May 2022 09:05:24 +0530

Please find listed below the performance data for the LiveSalesman team for May 15th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 1
Aws Adra | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 2 | 0 | 0 | 2
taher Mohammad | 0 | 6 | 20 | 2 | 28
Sultan Motawa | 0 | 0 | 17 | 0 | 17
Asma Alotaibi | 0 | 1 | 41 | 4 | 46
Jok Kuol | 1 | 1 | 0 | 0 | 2
Abu Sufian | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 5 | 5
Hasan Nour | 0 | 1 | 0 | 2 | 3
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Abdullah Abuthnain | 0 | 11 | 56 | 1 | 68
Ali Ibraheem | 0 | 5 | 0 | 0 | 5
Khaled Sufian | 0 | 7 | 12 | 0 | 19
Syed Ataullah | 0 | 5 | 0 | 0 | 5
! Hassan Saeed | 0 | 0 | 3 | 11 | 14
Doaa Almutawa | 0 | 0 | 64 | 14 | 78
Malek Hosan | 0 | 0 | 2 | 1 | 3
Naji Shabanh | 0 | 0 | 9 | 2 | 11
Abdallah Ahmed | 0 | 0 | 0 | 3 | 3
Grand Total | 1 | 40 | 224 | 45 | 310

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 55
| Delivery Related | Damage during delivery | 4
| | Delayed Delivery (Furniture) | 5
| | Delayed Delivery (HH) | 2
| | Delivery Status | 13
| | Missing items\parts | 1
| Product Complaint | Complaint within Warranty | 2
Customer Services Total | | | 82
Live Sales | Pre-Sale | Help in completing the order | 4
| | Help placing new order | 7
Live Sales Total | | | 11
No Answer Total | | | 10
No Answer | No Answer | No Answer | 10
PreSales | Other Enquiry | Offers | 55
| | Using Shukran Points | 1
| Policy Related | Delivery Time | 1
| | Return Policy | 3
| Product Related | Product Specification | 1
PreSales Total | | | 61
Grand Total | | | 164

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 1 | 0 | 0 | 0 | 1
Grand Total | 0 | 0 | 1 | 0 | 0 | 1 | 2

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 2 | 0 | 0 | 1 | 0 | 4 | 7
Ali hazzaa | 0 | 4 | 4 | 9 | 6 | 50 | 73
Naji Shabanh | 3 | 7 | 2 | 4 | 1 | 10 | 27
Doaa Almutawa | 29 | 0 | 11 | 15 | 0 | 15 | 70
Mohiuddin Lsm | 0 | 0 | 0 | 5 | 8 | 9 | 22
Abdallah Ahmed | 1 | 1 | 2 | 2 | 1 | 11 | 18
Asma Alotaibi | 24 | 10 | 4 | 3 | 0 | 12 | 53
Ali Ibraheem | 0 | 0 | 1 | 0 | 3 | 4 | 8
! Hassan Saeed | 11 | 3 | 0 | 2 | 0 | 6 | 22
Mohad Kmali | 0 | 2 | 0 | 5 | 3 | 13 | 23
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 1 | 1 | 2
Rayan Suliman | 0 | 0 | 0 | 1 | 0 | 2 | 3
taher Mohammad | 5 | 2 | 1 | 3 | 0 | 5 | 16
Hasan Nour | 3 | 0 | 0 | 1 | 2 | 1 | 7
Abdullah Otaibi | 0 | 0 | 0 | 1 | 1 | 3 | 5
Sultan Motawa | 1 | 0 | 5 | 2 | 1 | 3 | 12
Abdullah Abuthnain | 2 | 0 | 2 | 1 | 0 | 1 | 6
Khaled Sufian | 0 | 1 | 3 | 2 | 3 | 3 | 12
Jaber Almarri | 0 | 2 | 3 | 1 | 0 | 2 | 8
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0 | 1 | 1
Jok Kuol | 0 | 0 | 0 | 1 | 0 | 0 | 1
Syed Ataullah | 0 | 1 | 0 | 0 | 0 | 0 | 1
Amir Aziz | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 85 | 33 | 38 | 59 | 30 | 156 | 401

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Doaa Almutawa | 0 | 2 | 0 | 0 | 1 | 5 | 8
Ali hazzaa | 0 | 0 | 0 | 1 | 0 | 5 | 6
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 17 | 17
Naji Shabanh | 1 | 3 | 0 | 0 | 0 | 2 | 6
Ali Ibraheem | 3 | 0 | 0 | 0 | 0 | 2 | 5
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Saeed | 0 | 0 | 0 | 2 | 1 | 2 | 5
Khaled Sufian | 5 | 1 | 0 | 0 | 0 | 1 | 7
taher Mohammad | 5 | 0 | 0 | 2 | 1 | 0 | 8
Hasan Nour | 1 | 0 | 1 | 3 | 1 | 0 | 6
Asma Alotaibi | 15 | 6 | 0 | 1 | 0 | 0 | 22
Jaber Almarri | 5 | 2 | 1 | 1 | 0 | 0 | 9
Mohad Kmali | 4 | 0 | 0 | 1 | 0 | 0 | 5
Abdullah Abuthnain | 8 | 0 | 1 | 1 | 0 | 0 | 10
Syed Ataullah | 5 | 0 | 1 | 0 | 0 | 0 | 6
Malek Hosan | 0 | 0 | 1 | 0 | 0 | 0 | 1
Abdallah Ahmed | 1 | 2 | 0 | 0 | 0 | 0 | 3
Grand Total | 53 | 16 | 5 | 12 | 4 | 36 | 126

Please feel free to reach out for any further clarifications.