Subject: Daily performance summary for LiveSalesman team for May 15th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 May 2022 09:01:23 +0530

Please find listed below the performance data for the LiveSalesman team for May 15th, 2022.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 6 | 0 | 0 | 0 | 3 | 9
Aws Adra | 0 | 2 | 28 | 0 | 3 | 33
Mohad Kmali | 0 | 0 | 0 | 0 | 0 | 0
taher Mohammad | 0 | 0 | 0 | 0 | 0 | 0
Sultan Motawa | 0 | 0 | 0 | 0 | 0 | 0
Asma Alotaibi | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 6 | 1 | 0 | 0 | 3 | 10
Abu Sufian | 1 | 6 | 42 | 0 | 8 | 57
Alhamzi Mohammed | 2 | 4 | 8 | 0 | 0 | 14
Amir Aziz | 10 | 0 | 0 | 14 | 0 | 24
Hasan Nour | 3 | 0 | 0 | 0 | 0 | 3
Gaurav Payal | 0 | 2 | 56 | 0 | 0 | 58
Abdullah Abuthnain | 0 | 0 | 0 | 0 | 0 | 0
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
! Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Doaa Almutawa | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Naji Shabanh | 0 | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 28 | 15 | 134 | 14 | 17 | 208

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Damage during delivery | 2
| | Day of Delivery - Status | 4
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 25
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 12
| Refunds and Cancelations | Cancelation | 3
| | Refunds after Return | 3
Customer Services Total | | | 52
Mattress Related | Post-Sales | Returns and Free Trial | 1
Mattress Related Total | | | 1
No Answer Total | | | 4
No Answer | No Answer | No Answer | 4
PreSales | Other Enquiry | Offers | 2
| | Website/App Issues | 1
| Product Related | Product Specification | 54
PreSales Total | | | 57
Grand Total | | | 114

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 10 | 10 | 6 | 2 | 0 | 0 | 28
Jok Kuol | 3 | 0 | 3 | 0 | 0 | 0 | 6
Malek Hosan | 0 | 0 | 3 | 0 | 0 | 0 | 3
Amir Aziz | 2 | 1 | 0 | 0 | 0 | 0 | 3
Abu Sufian | 7 | 1 | 0 | 0 | 0 | 0 | 8
Hasan Nour | 4 | 0 | 0 | 0 | 0 | 0 | 4
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Alhamzi Mohammed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 28 | 12 | 12 | 2 | 0 | 0 | 54

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Alhamzi Mohammed | 2 | 0 | 0 | 4 | 2 | 8 | 16
Waseem Ahemad . Khan | 6 | 3 | 2 | 2 | 6 | 17 | 36
Jok Kuol | 3 | 1 | 4 | 2 | 0 | 7 | 17
Abu Sufian | 3 | 7 | 3 | 3 | 1 | 12 | 29
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 0 | 2 | 3
Aws Adra | 5 | 0 | 0 | 2 | 2 | 3 | 12
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 1 | 1
Gaurav Payal | 3 | 1 | 2 | 2 | 6 | 2 | 16
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Grand Total | 22 | 13 | 11 | 15 | 17 | 53 | 131

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 0 | 4 | 4
Alhamzi Mohammed | 0 | 1 | 0 | 0 | 0 | 2 | 3
Waseem Ahemad . Khan | 3 | 2 | 4 | 3 | 1 | 9 | 22
Jok Kuol | 1 | 1 | 0 | 2 | 0 | 7 | 11
Abu Sufian | 5 | 0 | 0 | 0 | 0 | 2 | 7
Aws Adra | 1 | 1 | 2 | 1 | 0 | 1 | 6
Mosab Mohammed Abdalla Nasreldin | 3 | 3 | 0 | 0 | 0 | 0 | 6
Gaurav Payal | 0 | 1 | 0 | 0 | 0 | 0 | 1
Amir Aziz | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 13 | 10 | 6 | 6 | 1 | 25 | 61

Please feel free to reach out for any further clarifications.