Subject: Tech Support Candidate - PARAS RAIZADA
From: PARAS RAIZADA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 15 May 2022 09:12:06 -0400

| | Tech Support Test

Name | PARAS RAIZADA
E-mail | [email-masked]
Phone Number | (284001) 7355935909
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | JHANSI
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | HCL TECHNOLOGIES | ANALYST L1 | 17:03:2022 | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Try clearing Firefox's cookies and cache
Do these steps and then reload the website you're having trouble with.

Click on the menu button Fx89menuButton to open the menu panel.
Click History and select Clear Recent History….
In the Time Range to clear: drop-down, select Everything.
Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected.
Click OK.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Before you pair anything, place the Bluetooth speaker into pairing mode, allowing it to be discovered by your phone for the initial setup.
While each speaker enters pairing mode in a different method, these two suggestions should enable you to figure out how to get your speaker to comply quickly. Also we can perform following
action as follows below
Press and hold the Power button: Many Bluetooth speakers switch into pairing mode by turning the speaker off, then turning the device on while pressing and holding the Power button. When the speaker is in pairing mode,
it typically emits a sound, or its light indicator flashes rapidly.

What according to you makes you a good candidate for customer service or technical support job?

"Customer First" is a mantra for any Organization to succeed in its business. I follow this mantra. Being responsive with positive attitude, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes would definitely differentiate you from others.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |