Subject: Daily performance summary for LiveSalesman team for May 14th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 15 May 2022 09:05:19 +0530

Please find listed below the performance data for the LiveSalesman team for May 14th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Aws Adra | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 6 | 1 | 1 | 8
taher Mohammad | 0 | 5 | 16 | 2 | 23
Sultan Motawa | 0 | 0 | 12 | 3 | 15
Asma Alotaibi | 0 | 16 | 20 | 8 | 44
Jok Kuol | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Ahmed Omer | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Abdallah Ahmed | 0 | 2 | 0 | 0 | 2
Abdullah Abuthnain | 0 | 2 | 44 | 0 | 46
Doaa Almutawa | 0 | 1 | 66 | 30 | 97
Jaber Almarri | 0 | 7 | 23 | 0 | 30
Naji Shabanh | 0 | 7 | 2 | 3 | 12
Grand Total | 0 | 46 | 184 | 47 | 277

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 23
| Delivery Related | Damage during delivery | 2
| | Delayed Delivery (Furniture) | 5
| | Delayed Delivery (HH) | 2
| | Delivery Status | 20
| | Fresh fixing pending | 1
| Product Complaint | Complaint within Warranty | 1
| Refunds and Cancelations | Refund for Other reason | 2
Customer Services Total | | | 56
Live Sales | Pre-Sale | Help in completing the order | 9
| | Help placing new order | 2
Live Sales Total | | | 11
No Answer Total | | | 9
No Answer | No Answer | No Answer | 9
PreSales | Other Enquiry | Offers | 66
PreSales Total | | | 66
Grand Total | | | 142

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 1 | 1 | 0 | 0 | 3
Grand Total | 1 | 0 | 1 | 1 | 0 | 1 | 4

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 1 | 0 | 0 | 1 | 0 | 4 | 6
Ali hazzaa | 1 | 6 | 1 | 10 | 7 | 49 | 74
Naji Shabanh | 5 | 7 | 4 | 1 | 1 | 11 | 29
Doaa Almutawa | 34 | 4 | 14 | 11 | 0 | 15 | 78
Mohiuddin Lsm | 0 | 0 | 0 | 8 | 5 | 9 | 22
Abdallah Ahmed | 1 | 1 | 2 | 2 | 1 | 10 | 17
Asma Alotaibi | 15 | 8 | 1 | 3 | 1 | 11 | 39
Ali Ibraheem | 0 | 0 | 1 | 0 | 3 | 5 | 9
! Hassan Saeed | 3 | 1 | 2 | 1 | 0 | 6 | 13
Mohad Kmali | 2 | 0 | 1 | 5 | 2 | 13 | 23
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 0 | 1 | 2
Rayan Suliman | 0 | 0 | 0 | 1 | 0 | 2 | 3
taher Mohammad | 3 | 2 | 1 | 4 | 1 | 4 | 15
Hasan Nour | 1 | 0 | 0 | 1 | 2 | 2 | 6
Abdullah Otaibi | 0 | 0 | 0 | 1 | 1 | 3 | 5
Abdullah Abuthnain | 0 | 1 | 2 | 0 | 0 | 1 | 4
Khaled Sufian | 1 | 1 | 3 | 2 | 2 | 3 | 12
Jaber Almarri | 0 | 5 | 0 | 1 | 0 | 2 | 8
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0 | 1 | 1
Sultan Motawa | 2 | 3 | 1 | 1 | 1 | 3 | 11
Jok Kuol | 0 | 0 | 0 | 1 | 0 | 0 | 1
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 70 | 39 | 33 | 55 | 27 | 155 | 379

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Doaa Almutawa | 0 | 2 | 0 | 0 | 1 | 5 | 8
Ali hazzaa | 0 | 0 | 1 | 0 | 3 | 5 | 9
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 0 | 17 | 17
Naji Shabanh | 3 | 2 | 0 | 0 | 2 | 1 | 8
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 2 | 2
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Saeed | 0 | 0 | 1 | 1 | 1 | 1 | 4
Khaled Sufian | 0 | 1 | 1 | 0 | 0 | 1 | 3
taher Mohammad | 3 | 0 | 1 | 0 | 1 | 0 | 5
Hasan Nour | 0 | 1 | 2 | 2 | 0 | 0 | 5
Asma Alotaibi | 27 | 1 | 0 | 1 | 0 | 0 | 29
Jaber Almarri | 12 | 1 | 0 | 1 | 0 | 0 | 14
Abdullah Abuthnain | 3 | 0 | 2 | 0 | 0 | 0 | 5
Sultan Motawa | 0 | 0 | 1 | 0 | 0 | 0 | 1
Syed Ataullah | 0 | 0 | 1 | 0 | 0 | 0 | 1
Malek Hosan | 0 | 0 | 1 | 0 | 0 | 0 | 1
Abdallah Ahmed | 4 | 0 | 0 | 0 | 0 | 0 | 4
Mohad Kmali | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 56 | 8 | 11 | 5 | 8 | 34 | 122

Please feel free to reach out for any further clarifications.