Subject: Re: NEW HYRDAFACIAL BOOKING and Late Cancellations
From: Rona Galangi <[email-masked]>
To: Release Concierge <[email-masked]>
Cc: release <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Sat, 14 May 2022 13:42:10 -0700 (MST)

Hi Kris, 

We're all aware of the cancellation policy. However, someone from Jennifer's family got COVID and they were exposed so we informed them that we'd waive the 50% charge if they rescheduled due to being sick instead of totally canceling. 

Thank you, 

Rona Galangi 
LiveSalesman 

From: "Release Concierge" <[email-masked]> 
To: "release" <[email-masked]>, "Saurabh Dadu" <[email-masked]>, "Rona Galangi" <[email-masked]> 
Sent: Saturday, May 14, 2022 6:59:07 AM 
Subject: NEW HYRDAFACIAL BOOKING and Late Cancellations 

When booking hydrafacials, p lease select "hydrafacial" as a room. 

Also, Jennifer Hughes, Jessica Nelson, Debra Chase late cancelled today. (Within 24 hours of their appointments), so they should have been marked Late Cancel and charged 50% of the cost. ( You would then let us know and we would refund 50% of what they paid.) If they want to schedule for another day, you would treat it as a new booking and take full payment. 

Thank you! 

Best 
Kris Waldman 
Guest Services Manager