Subject: Daily performance summary for LiveSalesman team for May 13th, 2022
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 May 2022 09:05:21 +0530

Please find listed below the performance data for the LiveSalesman team for May 13th, 2022.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Aws Adra | 0 | 0 | 0 | 0 | 0
Mohad Kmali | 0 | 6 | 0 | 0 | 6
taher Mohammad | 0 | 2 | 16 | 1 | 19
Asma Alotaibi | 0 | 18 | 13 | 0 | 31
Ali hazzaa | 0 | 0 | 4 | 0 | 4
Amir Aziz | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 2 | 0 | 3 | 5
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Gaurav Payal | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 2 | 2
Abdullah Abuthnain | 0 | 8 | 21 | 0 | 29
Doaa Almutawa | 0 | 1 | 27 | 9 | 37
Jaber Almarri | 0 | 8 | 6 | 1 | 15
Naji Shabanh | 0 | 0 | 1 | 0 | 1
Grand Total | 0 | 45 | 88 | 16 | 149

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| Delivery Related | Damage during delivery | 1
| | Day of Delivery - Status | 2
| | Delayed Delivery (Furniture) | 4
| | Delayed Delivery (HH) | 2
| | Delivery Status | 7
| | Missing items\parts | 1
| Product Complaint | Complaint within Warranty | 3
| Refunds and Cancelations | Refund for Other reason | 1
| | Refunds after Return | 1
Customer Services Total | | | 23
Live Sales | Pre-Sale | Help in completing the order | 7
| | Help placing new order | 4
Live Sales Total | | | 11
No Answer Total | | | 8
No Answer | No Answer | No Answer | 8
PreSales | Other Enquiry | Offers | 24
| | Promo Code | 1
| | Store Location | 1
| Policy Related | Return Policy | 1
PreSales Total | | | 27
Grand Total | | | 69

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 1 | 0 | 0 | 0 | 2
Grand Total | 0 | 1 | 1 | 0 | 0 | 1 | 3

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 2 | 0 | 0 | 1 | 0 | 5 | 8
Ali hazzaa | 2 | 1 | 1 | 8 | 10 | 43 | 65
Naji Shabanh | 11 | 3 | 5 | 1 | 1 | 12 | 33
Ali Ibraheem | 0 | 1 | 0 | 1 | 3 | 10 | 15
Mohiuddin Lsm | 0 | 2 | 1 | 8 | 7 | 15 | 33
Doaa Almutawa | 8 | 15 | 13 | 1 | 0 | 6 | 43
Asma Alotaibi | 14 | 5 | 3 | 0 | 1 | 13 | 36
! Hassan Saeed | 6 | 0 | 3 | 0 | 0 | 8 | 17
Rayan Suliman | 0 | 0 | 0 | 2 | 0 | 5 | 7
Mohad Kmali | 3 | 2 | 4 | 4 | 2 | 13 | 28
Alhamzi Mohammed | 0 | 0 | 0 | 1 | 0 | 1 | 2
Abdallah Ahmed | 0 | 1 | 3 | 0 | 2 | 5 | 11
Jaber Almarri | 3 | 3 | 1 | 0 | 1 | 2 | 10
taher Mohammad | 4 | 2 | 2 | 4 | 1 | 4 | 17
Hasan Nour | 2 | 0 | 0 | 2 | 2 | 2 | 8
Abdullah Otaibi | 0 | 0 | 1 | 0 | 2 | 4 | 7
Sultan Motawa | 0 | 4 | 0 | 1 | 1 | 4 | 10
Abdullah Abuthnain | 0 | 3 | 1 | 0 | 0 | 1 | 5
Khaled Sufian | 2 | 4 | 0 | 2 | 2 | 3 | 13
Jok Kuol | 0 | 0 | 1 | 0 | 0 | 0 | 1
Syed Ataullah | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 59 | 46 | 39 | 36 | 35 | 156 | 371

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Rayan Suliman | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ali hazzaa | 2 | 0 | 1 | 1 | 3 | 5 | 12
Mohiuddin Lsm | 0 | 0 | 0 | 0 | 1 | 1 | 2
Hamza.abuazzam Nouri Abuazzam | 0 | 0 | 0 | 0 | 1 | 16 | 17
Doaa Almutawa | 2 | 0 | 0 | 0 | 0 | 5 | 7
Naji Shabanh | 2 | 0 | 0 | 0 | 3 | 1 | 6
Ali Ibraheem | 0 | 0 | 0 | 0 | 0 | 2 | 2
Alhamzi Mohammed | 0 | 0 | 0 | 0 | 0 | 1 | 1
! Hassan Saeed | 0 | 0 | 1 | 2 | 0 | 1 | 4
Mohad Kmali | 2 | 0 | 0 | 0 | 1 | 0 | 3
taher Mohammad | 0 | 0 | 1 | 0 | 1 | 0 | 2
Hasan Nour | 0 | 1 | 3 | 1 | 0 | 0 | 5
Asma Alotaibi | 21 | 1 | 1 | 0 | 0 | 0 | 23
Jaber Almarri | 10 | 0 | 1 | 0 | 0 | 0 | 11
Abdullah Abuthnain | 3 | 1 | 1 | 0 | 0 | 0 | 5
Khaled Sufian | 2 | 0 | 2 | 0 | 0 | 0 | 4
Sultan Motawa | 0 | 0 | 1 | 0 | 0 | 0 | 1
Syed Ataullah | 0 | 1 | 0 | 0 | 0 | 0 | 1
Malek Hosan | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 44 | 5 | 12 | 4 | 10 | 33 | 108

Please feel free to reach out for any further clarifications.