Subject: Colo Chat Audits
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Fri, 13 May 2022 04:38:02 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for Colo: 

Chat ID: RBATY2Z9BU (Harsh): Chat was handled pretty well and as per process guidelines, however should have been better if his query was answered in the first go which was related to separate charge for power in case of Colocation Services. 

Chat ID: RB9SCRX4TP (Harsh): Customer was constantly looking for support representative throughout the chat, he gave the details as well however customer was non-responsive and left the chat. 

Chat ID: RB9S1OUEDI (Harsh): Chat was handled extremely well and as per process guidelines and specifications.Asked all the questions and gathered lead generation details required for the sales team to escalate so that they could call customer and assist him with the requirements. 

Chat ID: RB7SVIY8GA (Harsh): Chat was handled extremely well and as per process guidelines and specifications.Answered all customer's queries and questions and in the meanwhile he found the details on the website about what he was looking for. 

Chat ID: RBJRT81IMO (Anish): Chat was handled really well and as per process guidelines and protocols and anwered all customer's queries however the issue was OOS (out of scope for us) which was the reason he rated the chat. 

Thanks and Regards 
Amit