Subject: JayWay Chat Audit
From: Amit Gupta <[email-masked]>
To: Harsh Sharma <[email-masked]>, "Jet Jason, Paraiso. Gromea" <[email-masked]>, Anish Nair <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Fri, 13 May 2022 03:34:48 -0700 (MST)

Hi Team, 

Please find the analysis details of the chats audited for JayWay: 

Chat ID : RB7S75WUA8 (Harsh ): Chat was handled perfectly well and as per process guidelines and expectations.Answered customer's queries/questions and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacations. 

Chat ID : RB7SF6IUWJ (Jason ): Chat was handled perfectly well and as per process guidelines and expectations.Answered customer's queries/questions and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacations. 

Chat ID : RB7SK74G2G (Harsh ): Incomplete c hat, customer left the chat after initial response and did not answer lead generation questions. 

Chat ID : RBCSOXFIQF (Harsh ): Incomplete c hat, customer left the chat after initial response and did not answer lead generation questions. 

Chat ID : RBDS1ZQC0P (Harsh ): Chat was handled perfectly well and as per process guidelines and expectations.Answered customer's queries/questions and gathered lead generation details to arrange cb from our travel experts to plan their upcoming vacations however there was no need to ask about the activities that he would like to do on vacation again since the question was answered in the first go. 

Chat ID : RBDTD1J5JB (Harsh ): Chat was handled absolutely well and as per proces guidelines and expectations.Customer was actually looking at a certain honeymoon package along with other packages and comparing and advised he would check back in few days. 

No missed/abandoned chats. 

Thanks and Regards 
Amit