Subject: Tech Support Candidate - Shubhangi Singh
From: Shubhangi Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 May 2022 04:49:37 -0400

| | Tech Support Test

Name | Shubhangi Singh
E-mail | [email-masked]
Phone Number | (91) 7081644603
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida sector 15
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | None | None | None |
Previous Employer 1 | HT media | Customer service | 9th may 2022 | 16000
Previous Employer 2 | Demorgia consulting services | Business development administrator | 18 June 2021 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will refresh my page
2. Then, I will check the URL of the website
3. I will check the internet connection

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. I will turn on the Bluetooth of the speaker and my mobile phone as well.
2.Then, I will check the device (speaker) name in my phone and will click to pair up and if there is any required password then we need to check the password and then pair it up.

What according to you makes you a good candidate for customer service or technical support job? | As I am an active listener, an empathetic and a patient person, so firstly I will listen to the client's query and then will try to resolve them by all means under my capabilities.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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