Subject: Tech Support Candidate - Rudrendra Chaturvedi
From: Rudrendra Chaturvedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 May 2022 03:32:14 -0400

| | Tech Support Test

Name | Rudrendra Chaturvedi
E-mail | [email-masked]
Phone Number | (+91) 9691322855
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Rankpedia Private Limited | System Administrator | 21/03/2022 | 35200
Previous Employer 1 | C3i Solutions Pvt Ltd | System Analyst | 30/05/2019 | 24000
Previous Employer 2 | Convergys India Service Pvt Ltd | Technical Support Engineer | 06/04/2016 | 22000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

T/s Steps:
1. Get the error code to understand exact issue and follow the troubleshooting accordingly. Ensure Internet connectivity by browsing other websites.
2. If the site is not down from the server end, optimize browser settings, and try accessing the URL again.
4. Change the browser and visit the URL to see the result.
5. Ping the URL to see the data packets in-out status.
6. Check the firewall / antivirus settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps:
1. Turn on Bluetooth connectivity in both devices.
2. Search for the Bluetooth speaker name in your phone's Bluetooth setting, select that and tap to pair.
3. Once the device is paired with phone, play any audio to test the connection.

What according to you makes you a good candidate for customer service or technical support job?

Root cause analysis
Problem solving attitude
Putting myself on user's place to understand importance of resolution.
Throughout troubleshooting experience.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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